Mortgage Servicing Manager - Customer Service/Cash

Job Title: Mortgage Servicing Manager - Customer Service & Cash Operations

Job Location: Orlando, FL | Jacksonville, FL | Atlanta, GA

Job Type: Direct Hire

Compensation: $85-90,000 (annually) with an employee benefits package and possible bonus opportunity.

General Job Description: Our client is seeking a Mortgage Servicing Manager to lead customer service operations within a mortgage servicing environment, with a strong focus on escalations and cash-related processes. This role is responsible for managing inbound and outbound servicing interactions, resolving complex borrower issues, and ensuring high-quality service delivery while maintaining accuracy across payment and cash functions. The ideal candidate will lead a team in a fast-paced environment, ensuring service excellence, regulatory compliance, and operational efficiency while partnering across departments to support end-to-end servicing activities.

Job Requirements:

• 6+ years of mortgage servicing experience with strong exposure to customer service operations and cash processing functions.
• Proven experience handling escalated borrower issues and managing service quality in a high-volume call environment.
• Strong understanding of payment processing, suspense handling, and servicing-related financial transactions.
• Knowledge of mortgage servicing regulations, compliance standards, and investor guidelines.
• Strong leadership, communication, and team development skills with the ability to manage performance and productivity.
• Ability to operate effectively in fast-paced, high-pressure environments while maintaining service excellence; MSP experience (preferred).

Newbold Advisors, LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.