Mortgage Servicing Cash Specialist

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.  Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Mortgage Servicing Cash Specialist

ACCOUNTABILITY STATEMENT
The incumbent is responsible for performing the duties and services necessary to protect VyStar’s interest in mortgaged properties. This generally includes but is not limited to processing daily mortgage payments, resolving unapplied/suspense items, payment research, cash corrections and responding to member inquiries. The Cash Specialist is responsible for accurately processing, posting, balancing, and reconciling all mortgage-related payments and cash transactions. This role ensures timely application of funds, identifies and resolves discrepancies, and supports overall servicing operations by maintaining accurate customer account records. The Cash Specialist works closely with Payment Processing, Customer Service, Escrow, Loss Mitigation, and Investor Reporting to ensure compliance with regulatory requirements and investor guidelines.

ESSENTIAL RESPONSIBILITIES

Member Services

• Communicate effectively with the members and business units to assist in answering questions regarding the mortgage payment or account history.
• Ensure timely processing of mortgage payments, payoffs and account corrections.
• Daily balancing of mortgage cash activity, including clearing of any suspense or un-posted items.
• Help create/maintain necessary desk top procedures relating to cash posting, suspense clearing, and payment corrections.

Quality Control

• Perform cash-related research and balancing exceptions
• Verify mortgage loans are set up correctly in the servicing system relating to payment application fields and cash setup accuracy.
• Responsible for processing and posting mortgage payoff funds accurately

Process Improvement

• Identify opportunities to improve accuracy and efficiency in cash‑posting workflows.

Cash Processing & Payment Application

• Process all incoming mortgage payments (ACH, lockbox, branch deposits, online payments, wires).
• Post payments accurately to principal, interest, escrow, fees, and corporate advances.
• Review daily cash exception reports and resolve misapplied or rejected payments.
• Manage and clear all suspense/unapplied funds within established timelines.
• Conduct daily, weekly, and month‑end cash balancing and reconcile variances.
• Research and resolve payment disputes, misapplied funds, returned items, and member inquiries related to cash activity.
• Support investor reporting by ensuring correct payment application and cash flow accuracy.
• Process and validate payoff funds, ensuring accurate loan payoff and cash posting.
• Coordinate with Escrow, Customer Service, Loss Mitigation, and Investor Accounting for payment‑related corrections.

All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

• Focus                   Focus your full attention by carefully listening to and observing your client or member.
• Connect             Consistently be friendly and approachable.  Demonstrate you care.
• Understand     Listen empathetically and ask questions. (70%/30%)
• Counsel              Recommend solutions based on your client’s or member’s needs and objectives.
• Advance            Ensure that members’ expectations were exceeded. Verify necessary follow-up action.

JOB QUALIFICATIONS

EDUCATION

• High School Diploma or GED is required.
• Continuing education via local conferences and workshops is required for updates on federal regulations and secondary market requirements.

EXPERIENCE

• Minimum of two years of experience in a financial institution with familiarity in cash management, payment processing, preferably mortgage loan servicing.
• 2+ years of experience in mortgage servicing cash management, investor accounting, or loan servicing operations preferred.
• Strong working knowledge of custodial accounting, cash reconciliation, and investor reporting preferred.
• Proficiency with Microsoft Excel and Outlook.
• Strong analytical, research, and problem-solving skills.
• High attention to detail with ability to meet strict deadlines.
• Familiarity of mortgage documents is for identifying cash discrepancies preferred.
• Experience with MSP (Black Knight), Sagent, LoanSphere, or similar servicing systems preferred.
• Experience working with Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, or private investor portfolios preferred.
• Understanding of remittance types, trial balance reconciliation, advance management, and custodial banking requirements preferred

KNOWLEDGE, SKILLS & ABILITIES

• Applicant must have positive, well-developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others.
• Must have professional conduct and appearance and be self-motivated.
• Must work under the philosophy of “people helping people” and be able to communicate with members on all levels.
• Knowledge of all Microsoft Office applications and credit union software and/or core operating systems pertinent to completing various tasks and responsibilities of the position.
• Equipment to be used in the daily performance of job duties include HP calculator, PC, high volume scanning equipment, and multi-function copier/scanner/fax machine is required.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment.  The position description is intended to be an accurate account of the essential functions.  The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening.  Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources