Mortgage Sales Manager
DuPont Community Credit Union
Waynesboro, VA
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Best Practices, Business Development, Coaching, Communication Skills, Credit Union, Customer Experience, Customer Relationship Management (CRM) Systems, Detail Oriented, Employee Retention, Interpersonal Skills, Leadership, Loans, Maintain Compliance, Market Share, Marketing, Marketing Strategy, Mentoring, Metrics, Mortgage, Mortgage Lending, Mortgage Regulations, Multitasking, Performance Analysis, Performance Management, Performance Tuning/Optimization, Problem Solving Skills, Productivity Management, Profit & Loss, Quality Monitoring, Regulatory Compliance, Revenue Growth, Sales, Sales Management, Sales Operations, Sales Strategy, Team Lead/Manager, Team Player, Website Conversion
LOCATION
Waynesboro, VA
POSTED
30+ days ago
Mortgage Sales Manager
About DuPont Community Credit Union
At DuPont Community Credit Union (DCCU), we are more than just a financial institution, we are a community-driven organization committed to empowering our members and fostering financial success. With a strong foundation built on trust, collaboration, and innovation, we provide exceptional financial solutions tailored to meet the diverse needs of our members and enhance their financial wellness. As a leader in the credit union industry, we offer a dynamic and rewarding work environment where professionals can thrive and make a meaningful impact.
Position Overview
DCCU is seeking an experienced Mortgage Sales Manager to oversee DCCU’s mortgage advisor (MA) team to execute priority growth strategies, optimize sales team performance, and strengthen the organization’s overall value proposition. This role is responsible for shaping and implementing strategic sales objectives, overseeing performance and coaching, leading recruitment and retention of high‑performing sales talent, and expanding new business development to increase revenue while consistently exceeding member expectations.
What You’ll have the Opportunity to do:
- Work collaboratively with Mortgage Sales and Operations teams to ensure seamless coordination, efficient workflows, and a consistently high‑quality member experience.
- Provide strategic sales leadership to consistently meet or exceed monthly and annual mortgage volume and profitability goals.
- Recruit, hire, coach, and develop top‑tier Mortgage Advisors (MAs), building a strong and sustainable sales organization.
- Deliver hands‑on leadership, mentorship, and performance coaching to maximize individual and team production.
- Champion the evolution of sales strategies, methodologies, and technologies to improve efficiency, productivity, and member experience.
- Track performance, pipeline activity, and results to maintain visibility and accountability. Develop tools and resources to improve MA performance and efficiency.
- Monitor mortgage lead quality, conversion rates, and production metrics; leverage data insights to refine sales and marketing strategies.
- Partner with DCCU leadership and marketing teams to design and execute compliant, high‑impact marketing initiatives that expand market share and referral opportunities.
- Ensure adherence to mortgage lending regulations, internal controls, and best practices while maintaining consistent sales execution.
- Promote a culture of ethical lending, compliance excellence, and exceptional service across the mortgage sales organization.
- Bachelor’s degree or equivalent combination of education and related experience required.
- Relevant experience, specifically in mortgage sales and leadership.
- Demonstrated success leading dynamic teams with high production.
- Proven ability to recruit, train, motivate, and retain high‑performing sales professionals.
- Strong analytical mindset; data‑driven and results‑oriented decision‑maker.
- High attention to detail with the ability to manage multiple priorities effectively.
- Experience using CRM systems and leveraging data to drive sales performance.
- Working knowledge of mortgage sales marketing strategies and referral‑based growth models.
- In‑depth understanding of mortgage lending products, processes, regulations, and compliance requirements.
- Exceptional leadership, interpersonal, and communication skills with the ability to influence stakeholders at all levels.
- Strong problem‑solving skills and the ability to translate strategy into execution.
- Proficiency in mortgage lending platforms such as Encompass and Optimal Blue preferred.
At DCCU, we believe in fostering a collaborative and inclusive workplace where employees are empowered to innovate and excel. We offer:
- Competitive compensation and benefits package.
- Opportunities for professional growth and leadership development.
- A supportive, stable, and dynamic work culture that values teamwork and integrity.
- The chance to make a meaningful impact on the lives of our members and the community.
Qualified individuals should apply on-line only by Friday, April 24, 2026.
On-line applications/resumes can be submitted by visiting www.mydccu.com.
Follow the careers link on the homepage.
At DuPont Community Credit Union our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. We are an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
About the Company
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