Mortgage Retail Sales Associate Manager (SAFE)

Wells Fargo

Des Moines, IA

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JOB DETAILS

SKILLS

Background Investigation, Business Development, Coaching, Communication Skills, Consulting, Consumer Loans, Credit Risk, Customer Relations, Customer Support/Service, Data Analysis, Employment Law, Financial Operations, Financial Planning, Industry/Trade Analysis, Interpersonal Skills, Leadership, Licensing, Lift/Move 20 Pounds, Loan Origination, Loans, Maintain Compliance, Microsoft Office, Military, Mortgage, Mortgage Lending, Mortgage Regulations, Negotiation Skills, Operations, People Management, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Real Estate Sales, Regulatory Compliance, Regulatory Requirements, Residential Mortgages, Resource Management, Retail, Retail Sales, Risk, Risk Analysis, Risk Management, Safety Process, Sales, Sales Management, Sales Pipeline, Sales Prospecting, Staff Development, Team Lead/Manager, Time Management, Writing Skills

LOCATION

Des Moines, IA

POSTED

4 days ago

About this role:Wells Fargo is seeking a Mortgage Retail Sales Associate Manager (SAFE) in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com.In this role you will:* Coach, direct, and manage the sales activities of a small group of residential Mortgage Retail Sales Consultants under the direction of a Non-Producing Mortgage Retail Sales Manager* Supervise individual contributors by directing and managing sales activities to ensure high level of customer service, timely completion, quality, and compliance in Mortgage Retail Sales* Produce high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial planners, bank stores, past customers, and other nontraditional sources while providing excellent customer service* Make supervisory decisions and resolve issues related to team supervision, work allocation, financial resources, and daily operations; manage personal and team's pipeline to effectively manage customer loyalty* Leverage interpretation of policies, procedures, and compliance requirements while negotiating terms and taking applications* Identify opportunities for process improvement and risk control development in low complexity functional areas* Interact directly with external customers as well as collaborate and consult with peers, colleagues, and mid-level managers* Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace* Manage allocation of people and financial resources for Mortgage Retail Sales* Be responsible for selection, evaluation, and development of staff within Mortgage Retail Sales* This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations belowRequired Qualifications:* 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education* 1+ years of Leadership experienceDesired Qualifications:* Basic Microsoft Office skills* Customer service experience* Excellent verbal, written, and interpersonal communication skills* Knowledge and understanding of sales prospecting and generating referrals* Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources* Excellent verbal, written, and interpersonal communication skills* Mortgage industry experience* Knowledge and understanding of sales prospecting and generating referrals* Customer service experience* A BS/BA degree or higher* 1+ year of leadership or management experience* 1+ year of data analysis experience* 1+ year of recruiting experienceJob Expectations:* This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website ( provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary* Ability to lift 20+ pounds* Reliable transportation* Ability to work nights, weekends, and/or holidays as needed or scheduledCompensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. All pay complies with applicable minimum wage laws.Posting End Date:7 Jun 2026* Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About the Company

Wells Fargo

We believe in our vision and values just as strongly today as we did the first time we put them on paper more than 20 years ago. Staying true to them will guide us toward continued growth and success for decades to come. As you read more about our vision and values, you will learn about who we are, where we’re headed and how every Wells Fargo team member can help us get there.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Financial Services

FOUNDED

1852