Mortgage Origination Customer Service Representative

Job Title: Mortgage Origination Customer Service Representative
Location: Indianapolis, IN (onsite)
Type: Contract
Compensation: $20.00/hr on W2
Security Clearance: Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Responsibilities

• Support customers through service inquiries or problems related to FHA mortgage guidelines and procedures.
• Use mortgage industry knowledge to locate answers in a knowledge database and respond to client requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all contacts and interactions in the appropriate database.
• Keep current with FHA mortgage processes and procedures to provide accurate information.
• Communicate effectively via phone and email, demonstrating excellent customer service skills.
• Navigate multiple computer systems and utilize search tools efficiently.

• High School diploma or GED.
• Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer).
• At least 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, including a credit check and background investigation.
• Excellent time management, dependability, and strong communication skills, including telephone etiquette.
• Keyboard proficiency of at least 40 words per minute.
• Bilingual in English and Spanish (verbal and written) preferred.
• Knowledge of FHA mortgage policies is a plus.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1