Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Entrepreneurship, Loan Documents, Loan Origination, Loan Processing, Loans, Mortgage, Mortgage Lending, Organizational Skills, Physical Demands, Regulatory Compliance, Risk, Standard Operating Procedures (SOP), Team Player, User Interface/Experience (UI/UX)
Mortgage Loan Officer Assistant
Location: In person at our Lincoln, NE office | Monday through Friday 8:30 AM to 5:00 PM
About Gershman Mortgage
Communities, families, and homes are at the heart of what we do at Gershman Mortgage. We are a family-owned business, and our founding principles, over 70 years ago, are based on the core values of honesty, integrity, the entrepreneurial spirit, and putting our customers first. We are passionate and committed to customer service and strive to ensure that we exceed the expectations of our customers. We are a customer-centric company devoted to creating and maintaining long-lasting relationships.
About the Position
As a critical team member, you''ll be a supporting force for our Loan Officers. You''ll get to be a part of everything from initial communications, preparing essential updates and information to borrowers, coordinating milestone tasks, and more. Your dedication and support will contribute to an exceptional experience for borrowers.
Essential Functions:
- Loan File Life Cycle: You will complete various initial support tasks on the front-end processing side with routine precision. While you work in tandem with the loan processor, you will be responsible for logging the progression of the loan file to all appropriate team members and providing critical updates and necessary communication touchpoints.
- Expert Communication: You will serve as an ongoing point of contact for borrowers, helping them collect information and complete any necessary documents throughout the loan process. Your expertise in collaborating seamlessly with the loan officer by executing a standard process customized for each borrower is a key function of the role. You will also regularly update the loan officer, processor, and operational colleagues at predesignated intervals.
- CRM Support: You may assist the Loan Officer by streamlining interactions with borrowers and prospects, automating tasks, tracking leads, creating templated communications, and ultimately supporting the growth of their origination business.
- LOS Technology: You will monitor and accurately organize loan pipeline information, follow all Encompass Loan Origination system compliance regulations, maintain confidentiality measures, and follow all SOPs correctly.
- A Culture of Excellence: You embrace a dynamic, collaborative environment where passion, creativity, and teamwork fuel your success.
Experience Desired:
- 2+ years of loan officer support or residential title experience.
- A proactive communicator, continually expanding creative ways to support others.
- A lifelong learner, constantly honing your skills and staying ahead of the curve.
- Strong organization skills and attention to detail.
- You believe in the power of homeownership to transform lives.
Join an organization where your talent can shine!
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
An employee must meet the physical demands described here to perform the essential functions of this job successfully. No or minimal physical effort is required. No or minimal exposure to physical risk. Work is generally performed in a typical office work environment.
EEO Statement
Gershman Mortgage is an Equal Opportunity employer.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
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Gershman Investment Corp