Employee Applicant Privacy Notice
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We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Mortgage Loan Coordinator is an entry level position who is responsible for scheduling renance
closings with members in a timely manner while providing exceptional customer service to our
borrowers. This is accomplished by reviewing the loan le to ensure all parties associated with the
loan have had a closing disclosure properly disclosed and communicating directly with borrowers,
the date, time and location of the closing. This role is also responsible for reviewing and updating
fees from outside title companies from requests received from processors through encompass. After
loans disburse the closing coordinator will also monitor the ALTA Recon pipeline to reconcile the nal
signed CD and the Final ALTA from the title company.
Responsibilities:
Call and email borrowers within SLA to conrm the scheduling information
Review loans to ensure there is proper closing disclosure acknowledgment
Send out initial closing disclosures as needed if not all required parties were disclosed to
Provide excellent customer service to all borrowers
Escalate loans to LO, closer or processor as needed if a borrower is not being responsive to
scheduling request
Enter scheduling information correctly into the system
Send the scheduling email to the title company
Review loans in the pre-balance pipeline to pre-balance loans for processing
Update the title fees in the system per the fee sheet in the le
Review the escrows to ensure set up correctly
Review prepaids to ensure set up correctly
Review the payo in le to ensure not expired and loan is updated with the correct amount
Monitor the ALTA recon pipeline to reconcile the nal signed CD and the nal ALTA from title
Performs other duties as required
Qualications:
Excellent written and verbal communication skills
Ability to prioritize and meet deadlines.
Available to work varying hours and overtime if needed.
Must be detail oriented with a commitment to accuracy
Prior mortgage industry experience is a plus
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.