Essential Job Functions
Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
Adheres to and is a champion of TEAM’s Core Values
Implements, maintains and develops all aspects of the QMS to ensure continuous improvement throughout the assigned Division
Performs District assessments on performance and reporting of the effectiveness of the QMS, and as applicable, compliance with customer, and/or industry related requirements (ISO9001, 10CFR50, etc.)
Ensures the resolution of non-conformances, corrective actions, customer complaints and other issues, that are identified through the performance of these assessment actions
Plans and assists third-party (registrar) and customer assessments and District Internal Audits within the assigned Division
Works with Regional Quality Specialist in developing and implementing corrective actions, performs follow-up work as needed to ensure that corrective actions are effective
Ensures customer satisfaction through the analysis and reporting of customer satisfaction data (i.e., customer surveys)
Identifies, tracks and promotes the resolution of customer issue, providing guidance to District management within assigned Division and Corporate QA for such resolution
Performs District Supplier assessments in cooperation with Corporate QA to ensure compliance with the organization’s quality, technical, and purchasing requirements within assigned Division
Maintains a District approved supplier list (ASL) for “Commercial” suppliers (as applicable) within assigned Division
Assists the Districts within assigned Division in creating control logs for equipment calibration and asset tracking
Assists in completion of annual management reviews, record retention and destruction policy, maintenance of controlled District documents within assigned Division
Tracks and monitors District qualifications and certification programs and personnel associated with the programs within assigned Division
Assists with contract review, planning, and scheduling
Maintains an awareness and understanding of all applicable regulations, codes, standards and specifications, as well as company policies and procedures communicating these requirements to affected personnel as necessary
Provides training (QMS, Receipt Inspection, etc.), as necessary to personnel with their assigned Division, including customers, to obtain program compliance, process efficiency and effectiveness, cooperation and morale
Act as the liaison to Corporate and Regional Quality Assurance personnel
Job Qualifications
High school diploma or equivalent required
Bachelor’s degree in Business or related field preferred
Five (5) or more years of relevant industry experience preferred
Proficiency in Microsoft Word, Excel, PowerPoint required
Travel Requirements: 0% - 25%
Work Conditions
Position is located at a District office but will travel to support multiple Districts within a Division
Work is conducted in a semi-private office/cubicle setting
Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm