Monitor Consultant

InterSources Inc.

Harrisburg, PA

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JOB DETAILS

SKILLS

Ansible, Application Programming Interface (API), Authentication, Automation, Bash Scripting, Best Practices, Capacity and Performance Management, Change Management, Change Requests/Orders, Cloud Applications, Communication Skills, Consulting, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Corrective Action, Data Collection, Digital Certificates, Disaster Recovery, Distribution Management, Documentation, Emerging Technology, Government, Hybrid Cloud, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Knowledge Management, Machine Tool, Maintain Compliance, Metrics, Microsoft System Center Operations Manager (SCOM), Microsoft Windows Azure, Network Monitoring, Operational Strategy, Operations Management, Organizational Skills, Performance Analysis, Performance Tuning/Optimization, Problem Solving Skills, Process Improvement, Public Policy, Python Programming/Scripting Language, Quality Management, Registered Training Organisation (RTO), Regulatory Compliance, Reliability Engineering, Reporting Dashboards, Reporting Skills, Risk Analysis, Root Cause Analysis, SNMP (Simple Network Management Protocol), SQL (Structured Query Language), Scripting (Scripting Languages), Service Delivery, Service Level Agreement (SLA), ServiceNow, Splunk, Standard Operating Procedures (SOP), Standards Development, Telemetry, Test Design, Test Plan/Schedule, WMI API (Windows Management Instrumentation), Windows PowerShell

LOCATION

Harrisburg, PA

POSTED

30+ days ago

Primary Skills: SNMP, WMI, APIs, ServiceNow , MTTR, monitoring , security, incidents, ITIL, compliance audits.
Secondary Skills: ITSM, ITIL, Azure Admin certification

POSITION PURPOSE:

The incumbent will be a subject matter expert on monitoring tools and processes used by the commonwealth and is responsible for collaborating with technical specialists, agency teams, and vendors to implement actionable monitoring and reporting. The position's responsibilities also include coordinating efforts to transform person-centric processes into structured, repeatable, and highly documented automated workflows. Additionally, this position is responsible for the management and continuous improvement of key enterprise monitoring processes, including changes, incident reporting, and problem resolution. The incumbent will also be responsible for evaluating, preparing, and implementing technical solutions for on-prem and cloud-based applications and technology resources. The position will develop and maintain standard operating procedures (SOPs) and ensure consistent communication strategies to enhance operational efficiency and service delivery.

DESCRIPTION OF DUTIES:

?Drive process and tooling improvements - Identify gaps and implement automation-first practices to reduce manual effort and improve service quality.
?Maintain endpoint monitoring connectivity - Ensure reliable telemetry ingestion via agents, SNMP, WMI, and APIs; manage certificates and credentials across hybrid networks.
?Own documentation and knowledge management - Create and maintain runbooks, SOPs,service maps, and workflows in an organized, version-controlled repository;ensure accessibility and periodic review.
?Document incidents and problems with observability context - Capture monitoring data in ServiceNow tickets; produce post-incident reviews and maintain a Known Error Database.
?Collaborate on change, incident, and problem management - Work with Enterprise Change and Incident Management teams to ensure standardized processes, risk assessments,and communication plans are followed.
?Monitor resolution performance and service restoration - Track SLAs, MTTR, and root cause analysis quality; ensure corrective actions are implemented and validated.
?Standardized communication and stakeholder updates - Implement structured communication workflows for changes, incidents, and problems; manage distribution lists and enable self-service subscription options.
?Ensure compliance with Commonwealth IT policies - Align services with public and enterprise policy objectives; recommend updates to improve reliability,security, and cost efficiency.
?Utilize ServiceNow for change management - Create and track Requests for Change, link risk assessments, and validate post-change monitoring health.
?Provide SLA reporting and operational metrics - Submit accurate data on availability,incidents, and enhancements for monthly/quarterly SLA reports.
?Design and test disaster recovery plans - Define RTO/RPO for network and monitoring infrastructure; execute periodic DR exercises and update plans.
?Maintain technical currency - Stay current with emerging monitoring technologies and best practices; pursue relevant training and certifications.
?Fulfill Continuity of Government (CoG) obligations - Perform assigned duties during CoG activation, including relocation to alternate sites during catastrophic incidents.
?Adhere to IT service management processes - Operate within ITIL-aligned frameworks;contribute to process maturity and compliance audits.

Qualifications Required

Education/Experience

5+ years of experience in IT infrastructure monitoring, automation, and observability in hybrid environments.
Bachelor's Degree in IT/CompSci or related field

Technical Skills
Strong proficiency in PowerShell and at least one other scripting language (e.g., Python, Bash, SQL).
Hands-on experience with Azure Monitor, Log Analytics, Ansible, SQL, and KQL.
Experience implementing automation using Azure Automation and CI/CD pipelines.
Expertise in monitoring platforms such as SCOM, SquaredUp, or equivalent (e.g., Dynatrace, Datadog, Splunk).
Knowledge of API integration and secure authentication.
Process & Frameworks

Working knowledge of ITIL 4 practices (Change, Incident, Problem Management).
Experience with ServiceNow or similar ITSM platforms.
Other

Strong troubleshooting and root cause analysis skills.
Excellent documentation and communication abilities.
Preferred

Certifications:
- Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
- ITIL 4 Foundation or higher.
Experience with:
- SquaredUp or equivalent dashboarding tools.
- Disaster Recovery planning and testing.
- Performance tuning and capacity planning for monitoring platforms.
Familiarity with:
- Security best practices for API and automation scripts.
- Hybrid cloud environments and networking fundamentals.

About the Company

InterSources Inc.

It’s all about harnessing the real power of data. InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.

Over the years, we have built products on Business Intelligence & Big Data platform simplifying and transforming the way business intelligence and real-time data analytics empower Corporations and end-users using Softwares like Tableau, Business Objects, MicroStrategy, etc.

In the process, we have enabled companies to use data analytics to help better understand, predict and influence consumer behavior, identify new market opportunities as they emerge, provide to users the data they need, alert the user when and why key business metrics have changed and enable them to make smart decisions.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2007

WEBSITE

https://www.intersourcesinc.com/