Mobility Support Specialists

Mitchell Martin

King Of Prussia, PA

JOB DETAILS
SALARY
$18.13–$25.90 Per Hour
LOCATION
King Of Prussia, PA
POSTED
11 days ago
Title: Mobility Support Specialists

Location: King of Prussia, PA (Hybrid)
Position Type: Contract

Compensation
Pay Range:$18.13-$25.90 Per Hr

Job Description:
The role involves providing Tier 1 and Tier 2 support for mobility software in a hybrid work setting based in King of Prussia, PA. 
This contract position requires excellent customer service skills and the ability to troubleshoot and resolve issues related to mobility applications. 
Familiarity with general technology tools is necessary.

Key Responsibilities
Respond to customer inquiries via phone and email, ensuring prompt and courteous service.
Maintain availability within the phone system for at least 8 hours daily to handle incoming contacts.
Analyze problems, provide initial resolutions, or escalate issues as needed.
Document customer issues in a ticketing system and manage the ticket lifecycle.
Support mobile applications and participate in user acceptance testing for new software releases.

Qualifications
Excellent communication skills, both oral and written.
Strong customer service skills, adaptable to users of all skill levels.
Working knowledge of general operating systems and office software.
Ability to follow procedures and quickly learn proprietary applications.
1-2 years of experience in a related IT environment or customer service role.

Core Technologies
General Operating Systems | Office Software Suite

Contact Information
Mark Sandy,MSandy@itmmi.com

Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4 

EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement 


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About the Company

M

Mitchell Martin

OUR FOCUS IS GROWTH

It’s not just about filling job openings.  It’s about enabling growth and inspiring success.  That’s what we do.

Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines.  We help drive success for both people and companies by helping them achieve positive growth.   We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.    

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1984
WEBSITE
https://www.mitchellmartin.com