Mobile Operations Administrator/Coordinator

Position Description:

The Mobile Operations Administrator provides excellent and timely support to external customers of MXR Imaging Inc. / Nationwide Imaging Services ensuring the highest level of customer satisfaction onsite. Responsible for managing all tasks related to mobile operations. Manage timelines and communication between MXR and the end user.

Roles & Responsibilities:

• Manage the preventative maintenance (PM) schedules for the ancillary items and warranty on all medical mobiles (trailers). Schedule PMs with vendors on the AVL to be completed timely, update case notes, create vendor purchase orders, attach PM completion documents to the case, and close the case. i.e. HVAC, Chiller, Generators, Injectors, DOT, Fire/Lights, interior and exterior of the mobile, etc.
• Manage corrective service requests for the ancillary and warranty items on all medical mobiles.
• Scheduling repairs with vendors on the approved vendor list
• Update case notes & work orders in a timely / create vendor purchase orders / create vendor sales orders
• Attach service reports to the case notes.
• Ensure mobiles are road ready and ensure all ancillary systems on the mobile are up to spec.
• Ensure all documents are uploaded to Salesforce and are shared with the appropriate personnel.
• Set up vendors in Salesforce and submit supplier evaluation forms to the Quality Team.
• Create purchase orders as needed for third party service
• Ensure all checklists, PM reports are completed and uploaded to the correct locations
• Update customers in a timely manner.
• After hours corrective service AS Needed. Be ready for service calls, etc. as needed.
• Support company-wide initiatives, policies and procedures, including Quality Management System maintenance and MXR Imaging Inc. / Nationwide Imaging Services QOP's.
• Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally.
• Answer incoming telephone calls and direct service calls to the appropriate personnel.
• General administrative and clerical support.
• Communicate repair plans and schedules with customers.
• Provide estimates for mobile repairs.
• Maintain a clean and neat work environment.
• Other duties as assigned.

Requirements:

Education

Required

• High School Diploma or equivalent

Preferred

• Some college desired

Experience

• Knowledge of administrative and clerical procedures, verbal and written communication skills.
• Maintains attention to detail and shows initiative.
• Knowledge of computers and relevant software applications.
• Having a keen sense of customer service principles and practices.
• Knowledgeable in Microsoft Word, Excel and Outlook required.
• Knowledgeable in PowerPoint, Salesforce, and FieldAware is a PLUS.
• Experience in providing general administrative, customer service or warehouse support is preferred.
• Excellent customer service and organizational skills.

Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and communication skills; experience in effectively communicating and the ability to act decisively to resolve problems.
• Ability to multitask.

Physical Requirements

While performing the duties of this job, the individual frequently is required to stand, walk, sit for long periods of time, reach with hands and arms, and talk or hear. The individual is occasionally required to climb or balance, stoop, kneel, and crouch. The individual must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Training Requirements

• QOP 7.5.4A CT & MRI Service Inquiry Call Handling / Escalation Procedure.
• QOP 8.2 Feedback, Complaint Handling, Analysis of Data.
• QOP 7.5.4D Mobile Lease Servicing Activities.
• KPI No. 1.
• QOP 7.5.4C Service Support Mobile Imaging Government Contract Site.
• QOP 8.5 Improvement CAPA System.
• MXR Imaging Inc. / Nationwide Imaging Services Front Office Reference Guide.
• 4.1 Supplier Evaluations
• 4.2 Purchasing Information