Analysis Skills, Best Practices, Brokerage, Citrix Certifications, Citrix Metaframe, Citrix Product Family, Citrix XenApp, Citrix XenDesktop, Citrix XenServer, Command Line, Communication Skills, Computer Science, Computer Servers, Conflict Resolution, Customer Satisfaction, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Virtualization, Help Desk, Identify Issues, Microsoft Active Directory, Microsoft Infrastructure, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Production Systems, Project Evaluation, Requirements Management, Resolve Customer Issues, Root Cause Analysis, Software Administration, Software Patches, System Readiness Review (SRR), System Test, Systems Administration/Management, Technical Support, Test Tools, VMWare, Windows Server Update Services (WSUS), Work From Home, Workflow Analysis, Writing Skills