Mitigation and Contents Manager

Responsive Recruiter

Benefits --------

401k Company Car Dental insurance Free uniforms Health insurance Vision insurance

Position Overview ----------------

The Mitigation & Contents Manager is responsible for overseeing and supporting all mitigation and contents operations across the South Atlanta SATL office. This position ensures that water fire mold and contents restoration projects are executed efficiently professionally and in alignment with Paul Davis standards.

The ideal candidate is a strong leader with excellent communication and organizational skills capable of managing multiple priorities supporting field teams and ensuring an outstanding customer experience. This role serves as the central point of coordination between mitigation contents and reconstruction divisions.

Key Responsibilities -------------------

### Leadership & Team Development

• Oversee mitigation and contents teams across SATL location.
• Support staffing scheduling and resource allocation to meet project demand.
• Train coach and develop team members to ensure technical excellence and customer satisfaction.
• Promote a culture of accountability, safety, and continuous improvement.
• Conduct regular team meetings to review progress, address challenges, and align goals.

### Operational Oversight

• Manage daily scheduling and coordination of all mitigation and contents jobs.
• Review job scopes, documentation, and estimates for accuracy and completeness.
• Ensure timely completion of all projects and adherence to company and IICRC standards.
• Oversee equipment usage, inventory management, and maintenance tracking.
• Maintain strong communication with Project Managers, Estimators, and Office staff to ensure smooth job flow from start to finish.

### Contents Operations

• Coordinate and oversee contents pack-out, cleaning, storage, and delivery processes.
• Ensure all inventory is properly documented, tracked, and stored securely.
• Support contents team in handling customer belongings with care and professionalism.
• Review job files and billing for accuracy and completeness prior to closing.

### Customer Experience

• Serve as the main point of contact for customers throughout mitigation and contents projects.
• Provide timely updates, manage expectations, and ensure a positive experience from start to finish.
• Communicate effectively with insurance adjusters, property owners, and internal teams.
• Address concerns and resolve issues promptly with professionalism and empathy.

Quality Control & Compliance -----------------------------

• Ensure adherence to IICRC, OSHA, and Paul Davis quality standards.
• Review job files for documentation completeness and compliance prior to billing.
• Assist in job costing and profitability reviews.
• Maintain and enforce safety protocols for field operations.

Qualifications --------------

• Minimum 3-5 years of experience in mitigation restoration or related field.
• IICRC certifications (WRT, ASD, AMRT, FSRT) strongly preferred.
• Experience supervising or managing field teams.
• Strong organizational, problem-solving, and leadership skills.
• Excellent communication and customer service abilities.
• Proficient with restoration management software (e.g., RMS, MICA).
• Valid drivers license and clean driving record required.

Compensation ------------

• $75,000.00 - $95,000.00 per year

About Paul Davis -----------------

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction, and remodeling. With over 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

Our Heritage -------------

We have built our heritage one project at a time, establishing a reputation for performance, integrity, and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms, or other disasters, we deliver on our promise to deliver excellence, expertise, and a customer experience that is second to none.

Our Vision ----------

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values ----------

• Deliver What You Promise
• Respect The Individual
• Have Pride In What You Do
• Practice Continuous Improvement

Our Mission ----------

To provide opportunities for great people to deliver Best in Class results.