Audiovisual, Auditing, Coaching, Communication Skills, Driver's License, Establish Priorities, Mentoring, Operational Improvement, Operational Strategy, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Standard Operating Procedures (SOP), Substance Abuse, Team Player, Technical Support, Time Management, Training/Teaching, Training/Teaching Curriculum, Willing to Travel, Writing Skills
LOCATION
Austin, TX
POSTED
30+ days ago
Introduction
As a Mission Readiness Service Trainer, your role will be to teach, demonstrate, and assess day-to-day tasks for both new and established learners on the Mission Readiness Service team. This is a hands-on role, working not only with new and fully trained operators but also with Training Supervisors, Project Managers, and functional managers to ensure learners are proficiently performing standardized operating procedures. This role will report to the Training Project Manager for Mission Control.
Required Skills & Qualifications
At least 3 months as a fully trained individual on the Mission Readiness team
1-3 years of experience in the AV space
Knowledge of Mission Readiness procedures and responsibilities
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Proven ability to problem solve and improve operational efficiency
Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
Excellent time management and prioritization skills
Flexible schedule to accommodate training events
Willing to travel to different locations for training support up to 25% of their time
Must possess and maintain a valid driver’s license
Must pass a background check, MVR (Motor Vehicle Record) check, and drug screen
Must comply with the Substance Abuse Policy
Prior work experience at client or in client's Industry
Preferred Skills & Qualifications
Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
Experience in facilitation of classroom sessions and/or on-the-job training
Day-to-Day Responsibilities
Provide dedicated training support to new and experienced operators through classroom facilitation, demonstration, coaching, and feedback on day-to-day operating procedures
Review daily performance feedback and address any training deficiencies escalated by on-the-job Mentors
Grade hands-on assessments, including on-the-ground and simulated sessions, and provide feedback to Training Supervisor and team stakeholders
Conduct formal audits of operator performance for both new and experienced operators
Assist with training material updates as needed and review new training material
Work with Training Supervisors to identify areas of confusion or discrepancy in the training curriculum
Fulfill an 8-hour minimum Service or Service Associate requirement per month to keep knowledge and performance of SOPs proficient
For immediate consideration please click APPLY to begin the screening process with Alex.