Position Summary
The Mini Golf Representative is responsible for providing an outstanding guest experience while supporting the day-to-day operations of the mini golf facility. This role assists with opening and closing procedures, customer service, cash handling, maintaining the course and facility, and ensuring a fun, safe, and welcoming environment for all guests. The ideal candidate is friendly, dependable, organized, and able to work independently while helping the team operate efficiently.
Essential Responsibilities
- Welcome guests and provide exceptional customer service.
- Explain course rules, pricing, promotions, and answer guest questions.
- Open and close the facility following established procedures.
- Monitor the mini golf course to ensure cleanliness, safety, and proper guest conduct.
- Assist with inventory, stocking retail items, snacks, and beverages.
- Address guest concerns professionally and resolve issues in a courteous manner.
- Support scheduling needs by coordinating daily operations and assisting team members as needed.
- Help train new employees on customer service standards, operating procedures, and safety guidelines.
- Ensure company policies and safety procedures are followed at all times.
- Communicate operational issues or maintenance needs to ownership or upper management.
- Assist with special events, birthday parties, group outings, and promotional activities.
- Perform other duties as assigned to support daily operations.
Preferred Skills
- Leadership or team lead experience is a plus.
- Excellent problem-solving and organizational skills.
- Positive attitude with a commitment to delivering exceptional guest experiences.
- Ability to multitask in a fast-paced environment.
Powered by JazzHR