Communication Skills, Computer Skills, Conferences, Customer Support/Service, Data Management, Employee Benefits, Financial Aid, Flexible Spending Accounts, Funding, Health Plan, Maintain Compliance, Microsoft Word, Military, Multitasking, Problem Solving Skills, Reimbursement, Request for Information (RFI), Retirement Plan, Section 125 Pre-Tax Plan, Social Media, State Laws and Regulations, Student Admissions, Team Player, Telephone Skills, Time Management, Tuition Fees, University/School Policies, Veterans Benefits
Posting Details
Candidate(s) recommended for hire are subject to a criminal background check.
Position Information
Position Title Military/Veterans Services Assistant Announcement Summary
Fayetteville Technical Community College is seeking qualified applicants for this full-time position at the FTCC Fort Bragg office. The ability to effectively work in a fast paced environment, handle multiple tasks, resolve student issues and work well with others is critical to experiencing success in this position. Expertise in effectively communicating information and providing excellent customer service is essential. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take risks and accept responsibility for professional and personal growth.
We offer a valuable benefits package that includes the following:
NC State Health Plan
NC State Retirement Plan
Paid Leave
Paid Holidays
Cafeteria Plan (IRS Code Section 125)
Educational Benefits
Longevity
TRICARE Supplement Benefits
Full-time employee benefits
Duties
Essential Duties-Duties may include, but are not limited to, the following:
- Greet visitors; respond to informational requests on programs and services; answer telephones; receive and route mail.
- Perform duties in a manner that represents exemplary customer service both to the public as well as College faculty and staff.
- Participate in student admissions and registration activities, both on and off-campus; provide information and assistance to students regarding the admissions process, registration process, financial aid eligibility, forms, deadlines, requirements, and graduation process.
- Inform and explain College policies and procedures to students and the general public.
- Response to difficult requests for information and act as liaison to other College departments and divisions.
- Participate in the researching of complex problems and discrepancies in records, transcripts, and course schedules.
- Prepare weekly, monthly, and term class enrollment and attendance reports.
- Provide counseling to potential students, advising them of school, VA, and state requirements for the use of the GI Bill.
- Maintain technical expertise of VA and state regulations to include reviews and updates of changes as they pertain to certification of veterans.
- Process compliance checks through file reviews and initiate corrections/changes.
- Participate in Compliance Survey by VA and supervisory visits by State Approving Agency.
- Assist in catalog approval process for State Approving Agency.
- Attend professional development, meetings, and conferences when appropriate.
- Maintain regular communications and coordination with the College's Business Office to insure accurate reporting and reimbursement of eligible Post-9/11 G.I. Bill tuition and fees from applicable State/Federal VA funding sources.
- Prepare and disseminate routine announcements/correspondence to military and veteran students.
- Review and suggest changes or corrections in policy to ensure state and VA compliance.
- Advise military and veterans on educational benefits and services available; assist military and veterans in securing benefits.
- Assist in the development and maintenance of efficient and reliable data management systems.
- Maintain knowledge of PRIME programs as they pertain to Veterans Services Office functions.
- Perform related duties as assigned.
Minimum Qualifications
- Completion of the twelfth grade, including or supplemented by specialized clerical and office procedures course work; or equivalent.
- Two years of responsible clerical work including military experience.
Preferred Requirements
An Associate Degree from an accredited college in a business-related field or two years work experience providing counseling services and support to military and/or veterans.
Full or Part Time Full Time College Pay Scale Minimum starting salary $37,486 Number of Months 12 Employee Benefits Posting Number S67-26
Posting Detail Information
EEO Statement
The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.
Close Date 07/07/2026 Open Until Filled No Special Instructions to Applicants
Screening of applications will begin immediately.
NOTE: All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied.
Three (3) Professional References Are Required.
" Please note, Fayetteville Technical Community College will not support an application for a new work visa, such as an H-1B, and will not sponsor the STEM OPT extension."
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
- How did you hear about this employment opportunity?
- FTCC Website
- Indeed
- NCCCS System Office
- HigherEdJobs
- Social Media
- Glassdoor
- Internal Email
- Word of Mouth
- USJoblink
- Other
Applicant Documents
Required Documents
Optional Documents
- Certification
- Unofficial Transcripts
- Unofficial Transcripts 2
- Certification 2
- Other Documents