Authentication, Communication Skills, Customer Relations, Desktop Administration, Enterprise Applications, Help Desk, Identify Issues, Keyboards, Laptop PC, Leadership, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Network Administration/Management, On Site Support, Onboarding, Peripheral Hardware, Printers, Problem Solving Skills, Technical Support, Wi-Fi
We are seeking a skilled Desktop Support Engineer to join our team as a 1099 independent contractor.
Engineer will provide onsite end-user support across three phases of the Bird to Black & Veatch (BV) IT migration. You will work directly with users to ensure a smooth transition to new BV devices, credentials, and enterprise applications, serving as the primary point of contact for migration-related issues on the ground.
Engagement Phases
- User Readiness: Support users receiving new BV laptops ahead of cutover
- Cutover Weekend: Provide onsite hands-and-feet support during migration execution
- Hypercare: Support users post-cutover with onboarding, application, login, and connectivity issues
Key Responsibilities
- Provide onsite support across User Readiness, Cutover, and Hypercare phases of the Bird to BV migration
- Set up and configure new BV laptops, docking stations, monitors, keyboards, and peripherals
- Assist users with first-time BV login, new credentials, and temporary password setup
- Configure and troubleshoot Microsoft Authenticator / MFA setup
- Validate access to Outlook, Teams, OneDrive, and SharePoint
- Support printer setup, print validation, and scan-to-email testing
- Troubleshoot WiFi, VPN, and network connectivity issues
- Validate device-based applications and support AVD / Windows App access
- Coordinate with remote technical bridge teams and SMEs for issue resolution
- Capture screenshots and logs for escalation; update user readiness trackers and provide daily status updates
- Provide white-glove support to executive and VIP users during onboarding and hypercare
- Escalate unresolved issues to IAM, M365, Network, EUC, Application, or AVD teams as required
- Work extended hours or weekends during cutover activities as required
- Maintain professional communication with customer, migration, and leadership teams
Skills & Experience
- Windows 10 / Windows 11 support
- Microsoft 365 — Outlook, Teams, OneDrive
- MFA / Microsoft Authenticator configuration
- Laptop deployment and endpoint troubleshooting
- Printer and peripheral troubleshooting
- Basic networking and WiFi troubleshooting
- Enterprise migration or hypercare support experience
- Strong customer-facing communication skill