Auditing, BGP, Business Support, CCNA - Cisco Certified Network Associate, Change Management, Cisco Certifications, Communication Skills, Computer Firmware, Computer Science, Customer Support/Service, Desktop Administration, Desktop Virtualization, Detail Oriented, Diversity, EIGRP (Enhanced IGRP), Ethernet, Firewall Administration, Firewalls, Hardware Upgrades, IP (Internet Protocol), Identify Issues, Laptop PC, Local Area Network (LAN), Multitasking, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Monitoring, Network Routers, Network Security, Network Software, Network Support, Network Switching, Network System Hardware, Network Systems, Network Traffic Analysis, On Site Support, Open Shortest Path First Protocol (OSPF), Presentation/Verbal Skills, Problem Solving Skills, QoS (Quality of Service), Routing Protocols, Serial Link Design, Sockets, Software Administration, Software Design, Software Development, Software Upgrades, Strategic Planning, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Technical/Engineering Design, Testing, VLAN (Virtual Local Area Network), Wide Area Network (WAN), Wireshark (Ethereal), Writing Skills