Analysis Skills, Artificial Intelligence (AI), Best Practices, CRM Integration, Communication Skills, Consulting, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Employee Benefits, HTML (HyperText Markup Language), Identify Issues, Industry Standards, Information Technology & Information Systems, Information/Data Security (InfoSec), Interpersonal Skills, JavaScript, Microsoft .NET, Microsoft C# (C Sharp), Microsoft Dynamics, Microsoft Dynamics CRM, Performance Analysis, Performance Tuning/Optimization, Power BI, Problem Solving Skills, Regulatory Requirements, Reporting Dashboards, Resolve Customer Issues, SQL (Structured Query Language), SQL Server Integration Services (SSIS), Short Messaging Service (SMS), Systems Administration/Management, Team Player, Technical Support, Web Client Plug-ins, XML (EXtensible Markup Language)