Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. This position is not eligible for employment visa sponsorship, and the company will not assume sponsorship obligations for existing visa holders.
Living Our Values All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.
Why Join Us
Career Growth: Advance your career with opportunities for leadership and personal development.
Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.
Total Rewards Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.
A Day In The Life The Manager, Repair Center & PDC, under the direction of Sr. Manager Quality and Compliance is responsible for the overall performance, financial accuracy, compliance, and continuous improvement of Repair Center and Pre-Delivery Confirmation operations. This role ensures standardized repair execution, reliable cost reporting, and cross-functional alignment through data-driven leadership and Lean practices.
As a Mgr., Repair Ctr & PDC you will:
Provide strategic leadership and operational ownership for Repair Center and PDC operations, including express repairs, outside repairs, outsourced repairs performed in-house, and body shop activities
Establish and maintain governance frameworks, performance standards, and standardized work to ensure consistent, compliant execution
Own capacity planning and resource strategies to align staffing, throughput, and capability with business demand
Ensure organizational adherence to safety, quality, training, and audit requirements
Own repair execution governance, ensuring repair order accuracy, documentation integrity, and disciplined authorization of outside and outsourced repairs
Accountable for end-to-end financial accuracy, including month-end repair cost reporting and system data integrity
Provide oversight of operational and financial reporting, ensuring transparency, accuracy, and executive-level visibility
Partner with Quality, Finance, Toyota, and logistics providers to resolve systemic issues and prevent recurrence
Use performance data and trend analysis to set priorities, evaluate risk, and drive operational decisions
Sponsor and govern continuous improvement initiatives using Lean principles and structured problem-solving
Ensure effective oversight of defect owner engagement and issue escalation
Analyze operational and financial data to identify performance gaps and improvement opportunities
Establish a culture of accountability, ownership, and continuous improvement aligned with enterprise objectives
What We Need From You
Bachelor's Degree From an accredited four-year college or university in in Engineering, Business, Operations Management, Supply Chain, or related field plus eight years of leadership and related experience and/or training; or equivalent combination of education and experience - required
Repair and or Collision Center experience - preferred
Lead corrective actions using Lean tools (A3, root cause analysis, standard work)
Automotive, manufacturing, and or distribution operations knowledge
Continuous Improvement Process Continuous improvement process is an ongoing effort that improves products, services, or processes. These efforts can be set up to either have an incremental improvement over time or breakthrough improvements all at once
Quality Control
Influencing Skills
Accountability Accountability is the assumption of responsibility for one's actions, ownership of mistakes, and commitment to improvement
Workflow Management Intermediate
Quality Assurance Intermediate
Forecasting Intermediate
Inventory Control Systems
Physical Requirements
Stationary Position Occasionally
Move/Traverse Occasionally
Stationary Position/Seated Constantly
Transport/Lifting Rarely
Transport/Carrying Rarely
Exerting Force/Pushing Rarely
Exerting Force/Pulling Rarely
Ascend/Descend Rarely
Balancing Rarely
Position Self/Stooping Rarely
Position Self/Kneeling Rarely
Position Self/Crouching Rarely
Position Self/Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Communicate/Talking Constantly
Communicate/Hearing Constantly
Repetitive Motions Frequently
Coordination Frequently
Travel Requirements 20% Minimal travel is required for this position (up to 20% of the time and on a domestic basis).
Join Us The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.
We are seeking candidates legally authorized to work in the United States, without Sponsorship.