Mgr, Qual Proc Imprv Pt Safety

MANAGER, QUALITY, PROCESS IMPROVEMENT AND PATIENT SAFETY

Orlando Health Jewett Orthopedics Institute (OHJOI)

Full-Time

Position Summary
Works with the Chief Quality Officer (CQO) and Director of Quality (DOQ) to develop and maintain a robust quality, process improvement and patient safety program.

Education/Training
Master’s degree required in a clinical discipline, industrial engineering, or related field.

Licensure/Certification
• Maintain current Florida licensure if degree is held in a clinical discipline.

Experience
Five (5) years of leadership experience in quality, process improvement, or patient safety required.

Essential Functions
• Oversees the daily operations of the department.
• Works with the leadership team to develop a culture and practice environment that embraces quality and patient safety, and is in
compliance with the requirements of the various regulatory agencies.
• Works collaboratively with the CQO to develop and implement the hospital level strategic plan for quality and safety.
• Promotes a satisfied, healthy work environment for the workforce by establishing a climate of growth, challenge and development of all team members.
• Organizes and leads workgroups to achieve success with hospital quality metrics.
• Promotes the scientific method for problem solving by coaching individuals and teams in the use of PDSA’s (Plan Do Study Act).
• Participates in the planning and implementation of new technologies and procedures that support or enhance quality and patient safety activities.
• Works with the CQO and Chief Financial Officer (CFO) in the development and management of the department budget.
• Establishes and maintains an open and positive working relationship with the medical staff and hospital leadership team.
• Embraces, communicates and promotes effective change.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Participates on committees related to quality and patient safety as appropriate.
• Provides education and training related to quality and patient safety for the staff.
• Produces reports to meet the needs of the physicians, practice managers and leadership that will facilitate the identification of areas
of improvement opportunity within OH and/or document progress of improvement activities.
• Makes regular visits to the various departments within OH to promote the culture of quality and safety, to serve as a resource for
the staff as related to quality and safety, and to observe the daily operations within the practices to identify potential areas for process improvement or enhancements to patient safety.