Mgr, ITCE Products

Status: Full-Time 

Schedule: Hybrid on site, Monday-Friday

Location: Downtown Orlando

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

A Brief Overview

The Manager, ITCE Products is responsible for ITCE product delivery across the enterprise through resource management, and high-level project oversite. The Manager works in collaboration with the Business Relationship Management teams, the Clinical Informatics teams, the Technology Business Management Office, the Project Management Office and the IT Operations team to guide product strategy, design, development, enhancement delivery, pricing and cost recovery. This role ensures that products are developed and maintained using sound business and technology management practices and support business transformation by enabling new capabilities. The Manager, ITCE Products will lead team members directly and indirectly to deliver and support IT products across all Orlando Health system functions.

What you will do

• Manages and leads teams to achieve organizational goals.
• Acts as a technology product delivery leader and change agent, working with corporate system leadership and teams to align with strategic imperatives, enterprise architecture and product roadmaps.
• Aligns with governance processes and work efforts with key stakeholders in the business and IT to ensure effective prioritization of initiatives.
• Recruits, develops, retains and inspires a talented team of IT specialists in all required disciplines.
• Encourages staff empowerment, maintains an open door and fosters cross-team and department collaboration.
• Builds and maintains relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded.
• Mentors team members to constantly improve their capabilities and performance.
• Addresses staff related concerns and issues in a timely and consistent manner.
• Manages technical resource capacity and allocation.
• Prepares cost analysis, budget plans and proposals as needed.
• Monitors and provides oversight and hands-on guidance when needed, to resolve escalated IT issues.
• Ensures visibility of issue resolution and mitigation plans and status to all stakeholders.
• Provides analysis and evaluation of systems, processes, and workflow to ensure achievement of positive patient outcomes.
• Communicates decisions, priorities and relevant project information to staff regarding services requests, projects and initiatives.
• Advises on the implementation or support of products in support of strategic and tactical associated programs.
• Partners with managers and subject matter experts to translate needs to functional requirements, then subsequently to technical requirements and specifications.
• Ensures product teams provide effective third level of technical support to assist the IT Operations team in effectively supporting and maintain mission critical information systems.
• Effectively participates in the demand management process for new business requests. Collaborates with stakeholders to develop business cases, SBARs, proformas and project charters.
• Assists stakeholders by guiding key initiatives through the defined phases of managerial assessment and approval.
• Provides complex analysis and evaluation of systems, processes and workflows to ensure corporate system needs are met in a cost effective and timely manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• The IT Manager manages activities related to and in compliance with HIPAA and privacy regulations.
• Maintains current knowledge of HIPAA, privacy and confidentiality standards to ensure both vendor and internally developed software are compliant.

Qualifications

• Bachelor’s degree in a related field of study preferred.
• A minimum of five (5) years of progressive clinical, information technology, , or related business work experience, including three (3) years of experience serving corporate function’s information needs.
• A minimum of one (1) year of experience in a supervisory or leadership capacity.
• ITIL, Epic or other IT Specialty Certification preferred but not required