Best Practices, Budgeting, Business Growth, Business Operations, Business Performance Management, Business Support, Coaching, Communication Skills, Continuous Improvement, Corporate Policies, Corrective Action, Cross-Functional, Customer Support/Service, Depth Perception, Distribution Warehousing, English Language, Equipment Maintenance/Repair, Expense Management, Inventory Management, Leadership, Lean Manufacturing, Logistics, Logistics Management, Maintain Compliance, Manufacturing, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multilingual, Operational Expenditure (OPEX), Operational Improvement, Operational Strategy, Operations Management, Operations Processes, Order Delivery, Order/Customer Fulfillment, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Regulatory Requirements, Safety Compliance, Safety/Work Safety, Shipping/Receiving, Spanish Language, Staff Development, Staff Training, Supply Chain, Team Lead/Manager, Warehousing, Willing to Travel
POSITION SUMMARY
Matthews International is seeking a HUB Operations Manager for our Stone Mountain, GA Location.. Matthews International is a world wide leader in casket manufacturing, providing the highest quality wood, metal and cremation caskets and other products to our funeral home customers.
The Manager - Hub Operations is responsible for leading all aspects of safety, operational performance, transportation coordination, inventory management, and employee development within a Casket Distribution Hub. This role oversees the efficient receiving, storage, order fulfillment, and delivery preparation of caskets while ensuring compliance with safety protocols, company policies, regulatory requirements, and operational standards.
The Manager drives consistent execution of best practices, operational strategies, and continuous improvement initiatives to achieve service, quality, safety, and financial objectives. Leveraging strong leadership, operational expertise, and sound judgment, this position plans and executes activities within established budgets and service parameters to ensure exceptional customer service and overall Hub performance.
JOB RESPONSIBILITIES
- Foster and maintain a culture of safety by promoting safe work practices and addressing safety concerns promptly and effectively.
- Oversee all Hub operations, including receiving, storage, inventory management, picking, loading, and delivery preparation activities.
- Manage Hub operating expenses and labor resources to achieve budget and productivity goals.
- Monitor key performance indicators (KPIs) and implement corrective actions to drive operational excellence.
- Maintain facility, equipment, and operational processes to ensure a safe, clean, and efficient work environment.
- Partner with senior leadership and cross-functional teams to identify and implement process improvements and operational initiatives.
- Develop, mentor, coach, and train Hub employees to maximize performance, engagement, and career growth.
- Plan, direct, and coordinate the activities of Hub personnel to ensure service, quality, productivity, and safety objectives are achieved.
- Perform other duties and special projects as assigned.
QUALIFICATIONS / REQUIREMENTS
- 7+ years of progressive warehouse, distribution, transportation, or logistics leadership experience, or an equivalent combination of education and experience.
- 5+ years of experience leading and developing teams in a warehouse or distribution environment.
- Demonstrated experience managing operational performance, labor productivity, safety programs, and budget accountability.
- Strong leadership, communication, problem-solving, and decision-making skills.
- Proficiency with Microsoft Office applications, including Teams, Outlook, Excel, Word, and PowerPoint.
- Ability to travel up to 5%.
PREFERRED QUALIFICATIONS
- Associates or Bachelors degree in Business, Supply Chain, Logistics, Operations Management, or a related field.
- Bilingual (English/Spanish).
- Lean, Continuous Improvement, or Operational Excellence experience.
PHYSICAL ASPECTS / WORK ENVIRONMENT
- Regularly required to stand, walk, sit, use hands and fingers, reach, bend, stoop, kneel, crouch, and communicate effectively.
- Frequently required to lift, move, push, or pull up to 50 pounds.
- Must possess the ability to operate effectively within a warehouse environment, including exposure to varying temperatures and moving equipment.
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Position requires an early morning schedule, typically beginning at 3:30 a.m., Monday through Friday, with flexibility to support business and operational needs.
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Matthews Memorialization is a leader in the memorialization industry, committed to supporting customer business growth and helping families transition from grieving to remembrance. We achieve this by delivering products of exceptional craftsmanship along with value‑driven programs and services. Matthews Memorialization is a Matthews International (MATW) company.
http://matw.com/memorialization/
Matthews International is an Equal Opportunity Employer.
All employment decisions are based on qualifications, merit, and business needs.
We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable federal, state, or local laws.
Minorities/Women/Veterans/Disabled are encouraged to apply.
If you require a reasonable accommodation to complete the application process, please contact our Human Resources team.
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Matthews International Corp
Matthews International operates through two core global businesses–Industrial Technologies and Memorialization. Both are focused on driving operational efficiency and long-term growth through continuous innovation and strategic expansion.
The Industrial Technologies segment evolved from our original marking business, which today is a leading global innovator committed to empowering visionaries to transform industries through the application of precision technologies and intelligent processes. The Memorialization segment is a leading provider of memorialization products, including memorials, caskets and cremation and incineration equipment, primarily to cemetery and funeral home customers that help families move from grief to remembrance.
Globally headquartered in Pittsburgh, Pennsylvania, Matthews International is home to a global network of employees who work to continually expand, encourage, and inspire greater possibilities for growth—for our clients, our community and our company.