Mgr Facilities Operations

Manages internal and external resources and activities involved in the day-to-day operation of the Company's portfolio of occupied buildings and facilities. Directs the execution of facilities operations initiatives and programs in accordance with strategy and planning goals and the Department's annual business plan. Scope of operations includes management, and maintenance for office facilities, regional service centers and reporting centers (including garage and warehouse facilities) and substations. Responsible for achieving operating cost targets and customer satisfaction goals established by the Department's business plan. Supervises and manages the performance of a facilities maintenance group made up of Company employees and external service providers. Exercises leadership in the area of safety and diversity and sustains a high level of employee commitment among staff. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

• Manage and oversee work, budgets and performance of internal and external building operations and maintenance personnel as required to support the Department's business plans and objectives. Balance cost control with appropriate building and maintenance services, cost and asset management needs. (20%)
• Engage key internal customers to ensure service levels are aligned with the business needs of our internal customers. (10%)
• Oversee the implementation of short and long term operating initiatives designed to assure the delivery of high quality facilities management services to internal customers, effectively manage operating cost and support reliability and the Company's other operating goals. (10%)
• Develop and maintain an environment that fosters a high performance culture and a learning organization. Leads Facilities team in promoting diversity. Serves as a change agent for business initiatives and assures the human element is understood and considered. Assure timely recognition of employee contributions. (10%)
• Remains current on trends and development in the industry to ensure that operations reflect best industry practice. (10%)
• Provide leadership to and development of Facilities team. Provide accurate and timely feedback regarding performance and operations. Conduct Performance Planning and Appraisal process. Identifies opportunities for growth and learning. (10%)
• Works collaboratively with business units in connection with the execution of facilities operating initiatives and programs (10%)
• Facilitates open and honest communication with Facilities staff. Assures that upward communication is integrated into the process, including employee grievances and complaints. Develop methods to assess communication effectiveness and implement continuous improvement initiatives. (10%)
• Manage the use of external resources to operate and maintain facilities. (10%)

Position involves broad supervisory and management responsibilities for extensive building operations workforce servicing large facilities portfolio consisting of office buildings, regional service centers and substations (over one million square feet). Accountable for the successful execution of facilities operations initiatives and programs and capital projects in accordance with corporate strategy and planning goals and the Department's annual business plan. Position requires exercise of independent judgment and entails responsibility for operating initiatives as well as capital projects all having significant budget impact. Supervises and manages the performance of a facilities maintenance group made up of Company employees and external service providers. Effective leadership skills are essential to drive performance improvement from facilities team. Exercises leadership in the area of safety and diversity and sustains a high level of employee commitment among staff.

• Bachelor's Degree in Facilities Management, Architecture, Engineering or related field (or 9-12 years in the facilities management area). CFM (Certifified Facilities Manager) Certification desireable. 7-10 years of Facilities Management experience, including 3-5 years as a supervisor or manager.
• Effective performance management skills and demonstrated success as a supervisor or manager.
• Demonstrated ability to develop and implement process enhancements and efficiencies that involve the effective use of technology and performance improvement.
• Ability to negotiate effectively on behalf of the Company with contractors and other service providers.
• Strong analytical and communication skills.
• Demonstrated success in achieving challenging business goals, assuming leadership role and delivering effective solutions to business problems in a corporate setting.
• Proven ability to build consensus, establish trust, communicate effectively and foster culture change.
• Demonstrated business acumen, customer awareness and ability to create value.

PREFERRED QUALIFICATIONS

• Certified Facilities Manager certification is preferred

   
• Bachelor's Degree in Facilities Management, Architecture, Engineering or related field (or equivalent experience of 10 years in the facilities management area). CFM (Certifified Facilities Manager) Certification desireable. At least 8 - 10 years of Facilities Management experience, including at least 5 years as a supervisor or manager.
• Effective performance management skills and demonstrated success as a supervisor or manager.
• Demonstrated ability to develop and implement process enhancements and efficiencies that involve the effective use of technology and performance improvement.
• Ability to negotiate effectively on behalf of the Company with contractors and other service providers.
• Strong analytical and communication skills.
• Demonstrated success in achieving challenging business goals, assuming leadership role and delivering effective solutions to business problems in a corporate setting.
• Proven ability to build consensus, establish trust, communicate effectively and foster culture change.
• Demonstrated business acumen, customer awareness and ability to create value.

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $109,600.00/Yr. – $150,700.00/Yr.
• Annual Bonus for eligible positions: 20%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more