Messaging Infrastructure Analyst

Position Overview

The Messaging Infrastructure Analyst III is a senior technical role responsible for the administration, engineering, support, and continuous improvement of enterprise messaging platforms and related infrastructure. This position provides advanced technical expertise for email systems, secure messaging services, compliance technologies, email security solutions, and supporting infrastructure. The analyst serves as a subject matter expert and works closely with engineering teams, cybersecurity, application owners, vendors, and business stakeholders to ensure reliable, secure, and compliant messaging services.

Primary Responsibilities

Messaging Infrastructure Engineering

• Design, implement, maintain, and enhance enterprise messaging platforms and supporting infrastructure.
• Administer messaging technologies including Microsoft Exchange, Exchange Online, SMTP relay services, email security gateways, encryption solutions, and email archiving platforms.
• Lead technical assessments and implementation activities related to messaging modernization, migrations, and infrastructure lifecycle management.
• Support hybrid and cloud-based messaging environments while ensuring service stability and operational excellence.

Operations and Support

• Provide advanced Level 3 support for messaging infrastructure incidents, problems, and escalations.
• Troubleshoot complex mail flow, authentication, routing, deliverability, and performance issues.
• Perform root cause analysis and implement permanent corrective actions.
• Participate in on-call support and major incident response activities.

Security and Compliance

• Support secure email, encryption, retention, archiving, eDiscovery, and compliance solutions.
• Partner with Cybersecurity, Risk, Legal, and Compliance teams to enforce messaging security controls and regulatory requirements.
• Ensure messaging infrastructure adheres to security standards, vulnerability remediation requirements, and audit expectations.
• Evaluate and implement security enhancements to reduce operational risk and improve platform resilience.

Project Delivery and Technical Leadership

• Lead messaging-related projects and infrastructure initiatives from planning through implementation.
• Develop technical designs, implementation plans, operational documentation, and support procedures.
• Collaborate with internal technology teams and third-party vendors to deliver enterprise messaging solutions.
• Provide technical mentoring and guidance to junior analysts and engineers.
• Act as a subject matter expert during architecture reviews and strategic planning discussions.

Monitoring and Continuous Improvement

• Monitor service health, availability, capacity, and performance metrics.
• Identify opportunities for automation, operational efficiency, and service optimization.
• Develop and maintain monitoring, reporting, and operational dashboards.
• Drive continuous improvement initiatives across messaging and collaboration services.

Education and Experience Required:

• Minimum of 6 years' higher education and/or work experience
• Demonstrated experience with Microsoft Exchange, Exchange Online, Microsoft 365, and email security technologies.
• Experience supporting enterprise-scale email environments and mail flow architectures.
• Experience with messaging compliance, archiving, retention, encryption, and email security solutions.
• Experience troubleshooting complex infrastructure and application integration issues.

Technical Skills Needed

• Microsoft Exchange Server and Exchange Online
• Microsoft 365 Administration
• SMTP, TLS, SPF, DKIM, and DMARC
• Email Security Gateways (Proofpoint, Cisco Secure Email, or similar)
• Secure Email Encryption Technologies
• Email Archiving and Compliance Platforms
• Active Directory and Identity Services
• PowerShell Scripting and Automation
• Monitoring and Logging Solutions
• Hybrid Cloud Messaging Architectures

Leadership Competencies

• Strong analytical and problem-solving skills.
• Ability to lead technical initiatives with minimal supervision.
• Excellent communication and stakeholder management skills.
• Demonstrated ability to balance operational support with strategic engineering efforts.
• Ability to influence technical decisions across multiple teams and disciplines.

Success Measures

• High availability and reliability of messaging services.
• Successful delivery of infrastructure modernization initiatives.
• Reduction in incidents through proactive engineering and automation.
• Compliance with security, regulatory, and audit requirements.
• Improved operational efficiency, monitoring, and service resilience.

We support our team members with generous benefits.

• Competitive compensation
• Health, welfare, and retirement benefits
• 401(k) match at 5%
• Work-life balance and flexible work arrangements
• Banking Officers start with 25 days PTO plus 12 paid holidays
• 40 hours paid volunteer hours per year
• Much more. For details, see: M&T Benefits Overview

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America