Provide day-to-day technical support for serialization systems (vision systems, printers, scanners, PLCs) in 247 support environment.
Troubleshoot and resolve serialization-related issues on packaging lines.
Execute equipment qualification (IQOQPQ) for serialization components.
Collaborate with automation and IT teams for integration of MES, SCADA, and serialization systems.
Collaborate with IT teams for system integration, database management, and network connectivity.
Ensure compliance with GMP, DSCSA, EU FMD, and other regulatory requirements.
Participate in audits and provide necessary documentation for serialization systems.
Manage incidents and changes through established governance processes.
Work with vendors and cross-functional teams to implement upgrades and improvements.
Analyze performance data and recommend process optimization strategies.
Maintain accurate documentation for serialization systems and procedures.
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.