Certified Medical Assistant, Clinical Support, Communication Skills, Computer Skills, Customer Support/Service, Establish Priorities, Hardware Virtualization, Healthcare, High School Diploma, Insurance, Licensed Practical Nurse/Licensed Vocational Nurse, Medical Terminology, Multitasking, Onboarding, Operational Support, Operations Processes, Organizational Skills, Patient Care, People Management, Presentation/Verbal Skills, Reconciliation, Safety/Work Safety, System Operations, Team Player, Time Management, Writing Skills
Meritus Health is seeking a dedicated and highly organized Meritus NOW Operations Coordinator to support the delivery of exceptional virtual healthcare services. This role combines clinical, operational, technical, and patient service responsibilities to ensure a seamless experience for both virtual and in-person patient care.
The Operations Coordinator serves as a key liaison between patients, providers, clinical teams, support departments, and external healthcare partners. The ideal candidate will thrive in a fast-paced healthcare environment, possess excellent communication and multitasking skills, and be passionate about delivering outstanding patient care.
Patient Support & Care Coordination
- Assist patients with registration, insurance verification, MyChart support, questionnaires, payment collection, and appointment scheduling.
- Coordinate referrals, follow-up appointments, and provider-directed patient care activities.
- Support continuity of care through effective communication and care navigation.
Clinical & Operational Support
- Review upcoming patient appointments to ensure readiness and appropriateness.
- Room patients and assist with visit preparation.
- Manage in-basket and MyChart messages in a timely manner.
- Perform charge reconciliation and maintain workqueue accuracy.
- Support efficient virtual and in-person clinical workflows.
Communication & Collaboration
- Communicate with patients through in-person interactions, telephone, email, virtual platforms, and Epic chat.
- Collaborate with providers, clinical staff, pharmacies, insurance companies, physician practices, and other healthcare partners.
- Promote a positive, patient-centered healthcare experience.
Team Support
- Assist with onboarding and orientation of new team members.
- Provide guidance on workflows, systems, and operational processes.
- Participate in departmental initiatives and additional duties as assigned.
Education
- High School Diploma or GED required.
- Education appropriate to licensure or certification requirements.
Experience
- Minimum one (1) year of experience in a healthcare environment required.
Licensure/Certification
- Must be a licensed LPN or certified Medical Assistant (MA).
- Current Maryland licensure or certification required.
Skills & Abilities
- Strong verbal and written communication skills.
- Excellent computer proficiency and technical aptitude.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong organizational and customer service skills.
- Basic medical terminology knowledge preferred.
- Ability to work collaboratively across multiple departments and teams.
Caring for our Team
We are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes:
- Health, Dental, and Vision Insurance
Coverage begins on the first of the month following your hire date.
- Life Insurance & Disability Coverage
Includes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind.
A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
Benefit from a robust company match to support your long-term financial goals.
- Education Assistance & Tuition Reimbursement
Support for your continued learning and career growth.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
Team members working evening, night, or weekend shifts may be eligible for additional pay.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.