Coaching, Communication Skills, Community Programs, Customer Experience, Customer Relations, Customer Support/Service, Employee Assistance Plan, Funding, Inventory Management, Leadership, Metrics, Operations Control, Organizational Skills, Procedure Implementation, Product Control, Product Management, Production Control, Production Schedule, Quality Control, Retail, Retail Management, Sales, Team Lead/Manager, Team Player
Store Processing Supervisor - The Salvation Army Thrift Store
About The Salvation Army
The Salvation Army is an international movement and part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.
Pay Rate: $14.00/hr.
Status: Part-time 25 hours
Merchandise Processing Supervisor
Location: Ames, IA
Pay: $14.00 per hour
Job Type: Full-Time
Schedule: 40 hours per week, Monday - Saturday flexible scheduling required
Benefits: Voluntary Life Insurance, Pension & 403(b), 12 Sick Days, 10 Vacation Days, 8 Paid Holidays, Employee Discount
About the Role
At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.
What Youll Do
Production & Team Leadership
- Direct and ensure completion of daily tasks for production team members, including workspace maintenance
- Train new team members on production expectations and processes
- Perform quality control inspections to ensure only the best products reach the sales floor
- Track and report production metrics at scheduled intervals
- Implement strategies to meet product acquisition, production, and sales goals
- Manage product rotation and inventory control processes
Operations & Quality Control
- Maintain organized workspaces and prepare for next-day production
- Support store maintenance and safety protocols
- Place and coordinate supply orders for processing needs
- Implement product control procedures to prevent shrinkage
- Monitor and control property, utility, and supply usage
Customer & Team Relations
- Seek ways to improve donor and shopper experiences
- Support management in fostering positive understanding of policies and procedures
- Communicate effectively with store management regarding operations
- Direct complaints and concerns appropriately to management
Training Provided
- Paid training on production expectations and store procedures
- Ongoing coaching and support from store leadership
- Opportunity to build retail and customer service skills
Why Join Us
- Mission-driven work that supports programs in your community
- On-the-job training
- Team-oriented environment
- Employee Discount, Employee Assistance Program, and more!