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Merchandise Manager

AEG Presents

Pensacola, FL

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JOB DETAILS
SKILLS
Billing, Brand Strategy, Budget Management, Campaigns, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, Event Management, Flyers, Forecasting, Fundraising, Fundraising Program, Hockey, Inventory Management, Inventory Planning, Leadership, Logistics, Merchandising, Multitasking, Online Promotions, Operational Audit, Operational Strategy, Operations Management, Operations Planning, Organizational Development/Management, Organizational Skills, Problem Solving Skills, Product Development, Product Merchandising, Product Pricing, Product/Service Launch, Promotional Programs, Promotional Strategy, Record Keeping, Retail Operations, Revenue Growth, Sales Analysis, Sports, Spreadsheets, System Operations, Systems Administration/Management, Systems Maintenance, Team Player, eCommerce, eCommerce Sales
LOCATION
Pensacola, FL
POSTED
6 days ago
Merchandise Manager
Position Overview

The Ice Flyers are seeking a highly organized, proactive, and revenue-driven Merchandise Manager to oversee all merchandise operations, inventory systems, online sales fulfillment, fundraising support, and merchandise-related event coordination.

This role is responsible for managing the organization's merchandise department across arena retail operations, Shopify fulfillment, specialty merchandise programs, fundraising support, promotional merchandise planning, and event coordination. The ideal candidate thrives in a fast-paced sports environment, can manage multiple operational systems simultaneously, and takes pride in building a professional, organized, and fan-focused merchandise operation.

The Merchandise Manager plays a major role in driving fan engagement, merchandise revenue, operational efficiency, and brand visibility for the organization.

Primary Responsibilities
  • Oversee all day-to-day merchandise operations across arena retail, online sales, specialty inventory, and game-day operations
  • Maintain accurate inventory systems, audits, reporting, product organization, and merchandise storage standards
  • Manage Shopify storefront operations including online fulfillment, promotions, customer service, and product launches
  • Coordinate merchandise ordering, vendor communication, artwork approvals, product development, and inventory replenishment
  • Develop revenue-generating merchandise strategies including promotions, limited drops, seasonal campaigns, and specialty collections
  • Analyze sales trends, pricing strategies, inventory performance, and merchandising opportunities to maximize revenue
  • Coordinate merchandise support for events, sponsor activations, appearances, auctions, raffles, and fundraising initiatives
  • Manage specialty merchandise and collectible inventory including signed memorabilia, specialty jerseys, and limited-edition products
  • Support game-day merchandise operations, fulfillment logistics, and promotional activations during events
  • Maintain accurate financial documentation, spreadsheets, invoices, operational records, and merchandise reporting systems
  • Assist leadership with merchandise planning, budgeting, forecasting, and operational strategy
  • Maintain professional department standards while ensuring merchandise areas remain organized, efficient, and fan-focused
Qualifications
  • Strong attention to detail and accountability
  • Ability to problem-solve and operate proactively
  • Strong organizational and multitasking skills
  • Experience with inventory systems, retail operations, or merchandise management preferred
  • Experience with Shopify or e-commerce platforms preferred
  • Ability to work in a fast-paced sports and entertainment environment
  • Strong communication and customer service skills
  • Ability to work nights, weekends, and holidays during the hockey season
  • Experience coordinating events and promotions is a plus
  • Knowledge of sports merchandise operations is preferred
  • Ability to lift and move merchandise inventory as needed
Preferred Characteristics

The ideal candidate is:
  • Organized and detail-oriented
  • Self-motivated and proactive
  • Professional under pressure
  • Creative with merchandise and promotional ideas
  • Passionate about fan engagement and customer experience
  • Comfortable balancing operational and fan-facing responsibilities
  • Able to manage multiple priorities simultaneously
  • Team-oriented with a positive attitude
Work Environment

This position operates in a combination of:
  • office environments
  • arena environments
  • storage and inventory areas
  • event and arena settings
  • game-day operations
The schedule varies throughout the year based on operational periods including offseason planning, preseason preparation, regular season operations, playoffs, and special events.

Seasonal Operational Focus

The Merchandise Manager will oversee operational planning throughout:
  • offseason inventory audits and product development
  • preseason merchandise preparation
  • season launch planning
  • peak season merchandise campaigns
  • playoff and specialty merchandise initiatives
  • postseason operational resets and evaluations
Additional Expectations
  • Maintain professional appearance and department standards
  • Respond quickly to operational and leadership needs
  • Maintain accurate records and reporting systems
  • Stay proactive with merchandise planning and inventory management
  • Support broader organizational initiatives when needed
  • Perform additional duties as assigned
Compensation & Benefits

Compensation will be based on experience and qualifications.

Benefits and additional opportunities may include:
  • major medical, dental and vision benefits
  • team merchandise discounts
  • networking opportunities within professional sports
  • fan engagement opportunities
  • game-day experiences
  • professional development opportunities


The Ice Flyers are committed to creating a professional, energetic, and fan-focused environment while delivering exceptional experiences both inside and outside the arena. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:
  1. Do you have reliable transportation to the Pensacola Bay Center for all home games?
  2. Are you authorized to work in the United States?
  3. Are you willing to relocate to Pensacola, FL.?

About the Company

A

AEG Presents