Community Programs, Customer Relationship Management (CRM), Data Entry, Data Management, Data Quality, Detail Oriented, Email Surveys, Event Management, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Nonprofit, Onboarding, Operational Communications, Organizational Skills, Product Management, Salesforce.com, Secondary School, Set Goals, Technical Support, User Interface/Experience (UI/UX)
WHO WE ARE
At Step Up, we believe girls deserve to define and pursue success on their terms. By bringing girls together in inspired spaces – on and offline – we spark exploration and discussion of what’s possible. With structured support and access to a strong community, we guide girls towards their unique goals: first, by identifying those goals and then, building the roadmap to get there.
Step Up participants are high school girls and those who identify with girlhood and young women and those who identify with womanhood (ages 14-29), who are facing systemic barriers.
Step Up’s mentorship programming consists of a blended mentorship model of virtual, in person and independent learning methodologies. POSITION
SUMMARY
The Mentoring App Intern supports the engagement, communication, and operations of Step Up’s mentoring platform. This role assists with user communications, helps manage app engagement for mentors and mentees, supports virtual mentoring events, and maintains accurate data tracking. The intern plays a key role in ensuring young adults have a positive, accessible, and impactful mentoring experience while gaining hands-on experience in nonprofit programs, digital engagement, and operations.
- Location: Fully remote
- Time Commitment: Approximately 10 hours per week (flexible schedule)
- Stipend: $2,500 (distributed in four payments)
- Duration: 3 months
- Application Deadline: June 5
- Start Date: July 6
- This is a 1099 independent contractor role. Taxes are not withheld, and a completed W-9 is required.
KEY RESPONSIBILITIES
Mentor Engagement
- Send reminder emails (inactivity, profile completion, pending messages, trainings)
- Share event and onboarding reminders
- Assist with thank-you emails and impact surveys
- Follow up with users who have not accessed their accounts
Mentee Engagement
- Send reminder emails (inactivity, onboarding completion)
- Manage event invites and reminders
- Assist with thank-you emails and impact surveys
- Follow up with users who have not accessed their accounts
Platform & Data Management
- Assist with app-wide announcements (resources, events, opportunities)
- Support welcome messages for new users
- Upload and organize session recordings in MentorPro Academy
- Support Salesforce data entry and tracking
QUALIFICATIONS
You might be a great fit if you:
- Are a current undergraduate/graduate student or recent graduate
- Are organized, detail-oriented, and receptive to feedback
- Can manage tasks independently and stay organized in a fully remote environment
- Are curious about how technology supports community-based programs
Helpful, but not required:
- Familiarity with the Microsoft 365 suite (Outlook, Excel, Teams)
- Experience with or interest in learning Salesforce or other data/CRM platforms
- Interest in mentoring, education equity, product management, or user experience (UX)