Mental Health Residential Case Manager

Key Responsibilities

• Serve as Qualified Mental Health Staff (QMHS) in compliance with NYS OMH regulations
• Manage a caseload and develop Individualized Action Plans (IAPs)
• Provide daily living skills training (ADLs), coaching, and recovery-based support
• Monitor and document residents’ mental, emotional, and behavioral health
• Provide crisis intervention and trauma-informed support
• Oversee medication administration, documentation, and med counts
• Coordinate care with healthcare providers, social services, and community resources
• Facilitate groups and skill-building activities
• Maintain a safe, structured, home-like environment
• Complete accurate documentation and Medicaid billing records

Qualifications

Required:

• Bachelor’s degree in Human Services or related fieldOR
• Associate’s degree + 3 years experience in a mental health setting

Skills & Experience:

• Experience working with individuals with serious mental illness (SMI); co-occurring SUD/DD preferred
• Strong communication and documentation skills
• Ability to remain calm and make sound decisions in crisis situations
• Team-oriented with the ability to work independently
• Compassionate, respectful, and non-judgmental approach

Additional Requirements

• Valid NYS Driver’s License with acceptable driving record
• Reliable transportation for client-related travel
• Ability to navigate stairs and respond to emergency situations

Why Apply?

• ✅
• Meaningful, hands-on work supporting recovery
• ✅
• Supportive, team-oriented environment
• ✅
• Ongoing training and professional development
• ✅
• Opportunity to make a difference in your community

  Apply Today

  If you're passionate about helping others and want to build a career in mental health, human services, or behavioral health, we encourage you to apply.