Receptionist is responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment
Primary Responsibilities:
- Greets patients and directs them to appropriate departments
- Answers multiple phone lines; directs calls and takes messages as needed
- Verifies patient information and insurance eligibility; collects payments
- Directs patients to complete forms and processes patient-related paperwork
- Informs providers of no shows and cancellations
- Makes follow-up appointments for patients and calls patients to confirm appointments
- Contacts patients and reschedules appointments as appropriate
- Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned
- Maintains client confidentiality
- Operates under HIPPAA national standards