The Membership Services Department Manager oversees and co-manages the department to ensure exceptional member support worldwide.
They focus on enhancing operations through customer service best practices, technology, and change management, working closely with another manager.
Responsibilities include staff management, process and technology improvements, resolving member complaints, maintaining service standards, and utilizing CRM and data analytics.
The role requires a bachelor’s degree, at least 5 years of management experience in customer service or call centers, strong leadership, communication, and strategic skills, along with adaptability and emotional intelligence.
This full-time position is based in Glendale, with a competitive benefits package, and requires a flexible schedule.
Applicants must support the organization’s mission and adhere to policies; no relocation reimbursement or phone inquiries accepted.