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Membership Sales & Service Representative

MinuteMan Car Wash

Toledo, OH

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JOB DETAILS
SALARY
SKILLS
Automotive Sales, Best Practices, Car Wash, Coaching, Communication Skills, Customer Experience, Customer Support/Service, Housekeeping/Cleaning, Leadership, Lift/Move 50 Pounds, Operations Management, Performance Analysis, Physical Demands, Problem Solving Skills, Resolve Customer Issues, Retail, Revenue Growth, Sales, Sales Commission, Team Lead/Manager, Training Program
LOCATION
Toledo, OH
POSTED
30+ days ago
Benefits:
  • Monthly Sales Commission
  • Employee discounts
  • Flexible schedule

Reports to: General Manager

Key Roles and Accountability:
  • Generate sales revenue by promoting and selling car wash memberships to potential customers.
  • Supervise and manage a team of wash attendants to ensure efficient and safe operations.
  • Provide exceptional customer service by offering knowledgeable and friendly assistance to customers and effectively addressing inquiries.
  • Demonstrate leadership by leading by example, effectively communicating and resolving problems, and supporting policies and processes.
  • Ensure proper wash functionality and avoid any potential issues that may impact the customer experience.
Duties:
  • Achieve assigned closing percentage by effectively selling car wash memberships to customers to help the wash meet its goals.
  • Maintain a regular presence at the kiosk and be ready to greet customers as they arrive.
  • Respond to customer inquiries and concerns, using product knowledge and customer service skills to provide exceptional service.
  • Maintain a positive and welcoming demeanor at all times, greeting customers with a smile and positive attitude.
  • Supervise and coach wash attendants to ensure they perform their duties according to expectations, and report any performance or behavior issues to the GM.
  • Assist with lot, tunnel cleaning, and maintenance as needed.
  • Flexibility to work retail hours, including weekends and evenings, and to work in outside environments during all seasons.
  • Participate in company meetings and training programs to stay up-to-date on best practices and procedures.
  • Perform other duties as assigned by management.
Desired Skills and Experience:
  • One year of experience in sales and customer service.
  • Prior experience in supervising others or leading a team is preferred
  • Ability to lift up to 50 pounds and perform physically demanding tasks such as shoveling when required
  • Effective communication skills to provide clear instructions to others
Compensation and Benefits:
  • Make up to $21 per hour with sales commissions
  • 1st 30 days: $17 per hour (no sales commissions)
  • After 30 days: $17 per hour + Full Sales Commission
  • Annual review each year with an opportunity for a raise
  • Five days of Paid Time Off accrued after one year of employment (full time employees only)
  • We close on all major holidays

About the Company

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MinuteMan Car Wash