Embark on a Journey of Impactful Adventure
The Membership Associate's primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals.
Who Are We?
The YMCA of Greater Brandywine (YGBW) was named a 2026 Top Workplace by The Philadelphia Inquirer for the third consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.
Perks & Benefits
- Free family YMCA membership, including outdoor pools
- Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
- Babysitting while you work (up to 4 hours per day)
- Generous program discounts on childcare, camp, youth sports, swimming lessons and everyday essentials like home, auto, and pet insurance on our employee marketplace
- 12% employer contribution to retirement savings and optional 403B retirement savings plan.
- Employee Assistance Program
- Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
- Career development and paid training
What You'll Do
- Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
- Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
- Actively engages prospective members to understand their goals and recommends membership and program options that best support them.
- Assists in giving cause-driven facility tours for prospective members.
- Confidently asks for the membership at the end of the tour or conversation and supports the prospect through the joining process.
- Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
- Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization's sexual abuse screening tool before providing entry.
- Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
- Maintains accurate cash, receipt records, and financial operating procedures.
- Understands and properly executes opening and closing procedures.
- Maintains a professional atmosphere and presentation with proper and current signage.
- Always wears approved YGBW apparel and name tag when on duty.
- Ensure compliance with all YGBW policies and standard operating procedures.
- Participates in outreach efforts including follow-up calls, community engagement, and lead nurturing to support membership growth
- Tracks personal activity toward membership goals and supports the team in achieving branch targets.