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Membership & Program Coordinator (Vermont Residency Required)

VERMONT CAPTIVE INSURANCE ASSOCIATI

South Burlington, VT

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JOB DETAILS
SALARY
$55,000–$65,000 Per Year
SKILLS
Administrative Skills, Billing, Communication Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Event Management, Health Insurance, Insurance, Interpersonal Skills, Logistics, Mail Processing, Meeting Minutes, Multitasking, Online Communities, Organizational Skills, Presentation/Verbal Skills, Project Management Software, Project/Program Coordination, Record Keeping, Service Delivery, Team Player, Time Management, Vision Plan, Webinar, Writing Skills
LOCATION
South Burlington, VT
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Membership & Program Coordinator

Vermont Captive Insurance Association (VCIA) Full-Time | Remote (Vermont residency required)

About VCIA


The Vermont Captive Insurance Association (VCIA) is the largest and most respected captive insurance trade association in the world. We support more than 400 member organizations through high-quality education, proactive advocacy, and year-round engagement. Our team is collaborative, mission-driven, and committed to delivering exceptional service to our members and the broader captive community.

Position Overview


The Membership & Program Coordinator is a key contributor to VCIAs membership engagement, retention initiatives, and educational programming. In this highly collaborative role, the Coordinator works closely with the Membership Director and the Director of Learning & Professional Development to deliver the administrative, logistical, and member-facing support that ensures a positive, attentive, and value-added experience for members and program participants. This position offers meaningful exposure to the full scope of VCIAs work and plays an important part in strengthening relationships across the captive insurance industry.

Key Responsibilities


Membership Support

    Serve as a primary point of contact for membership renewal and retention activities.

    Track renewal cycles, prepare renewal communications, and follow up with members as needed.

    Use VCIAs membership renewal notification and tracking system (PropFuel) as a

core part of the renewal and retention process.

    Maintain accurate membership records in the association management system (AMS).

    Provide high-quality customer service to members, prospective members, and partners.

Exhibitor & Conference Support

    Assist in coordinating the annual exhibitor lottery process.

    Prepare and send exhibitor invoices, track payments, and manage exhibitor agreements.

    Communicate regularly with exhibitors regarding deadlines, logistics, and questions.

    Respond promptly to exhibit booth inquiries.

    Help manage and update the exhibit hall floor plan within the AMS.

    Coordinate and distribute the post-conference exhibitor satisfaction survey.

Learning & Professional Development Support

    Provide logistical and administrative support for VCIAs educational programming.

    Manage Asana tracking for program tasks and timelines.

    Assist with meeting scheduling, agenda preparation, and meeting minutes.

    Support webinar and event setup, including speaker coordination and materials preparation.

    Help ensure a smooth experience for attendees, speakers, and partners.

General Administrative & Team Support

    Assist with cross-team projects and organizational initiatives as needed.

    Contribute to a positive, collaborative team culture.

    Support engagement on VCIAs Member Forum, including posting updates, responding to member activity, and helping maintain an active, welcoming online community.

    Perform other duties as assigned.

Qualifications


Required

    Strong organizational skills and exceptional attention to detail.

    Excellent written and verbal communication skills.

    High degree of professionalism, customer service orientation, and interpersonal skills.

    Ability to work independently, take initiative, and manage multiple priorities.

    Comfort with technology and willingness to learn new systems.

Preferred

    Experience with associations, membership organizations, event coordination, or learning/professional development environments.

    Familiarity with AMS/CRM systems or similar platforms.

    Experience with Asana or other project management tools.

    Prior customer service or administrative experience.

What Were Looking For


The ideal candidate is someone who is:

    Self-motivated and proactive

    Curious and eager to learn

    Comfortable working with members and external partners

    A strong communicator

    Detail-oriented and reliable

    Energized by supporting programs, events, and people

Compensation & Benefits


The salary range for this position is $55,000–$65,000 annually, commensurate with experience and qualifications. VCIA offers a competitive benefits package including health insurance, a 401(k) retirement plan with employer contribution, and generous paid time off.

How to Apply


Please submit a resume and cover letter to Ian Davis, VCIA President, at idavis@vcia.com.

Equal Opportunity Employer


VCIA is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Flexible work from home options available.

About the Company

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VERMONT CAPTIVE INSURANCE ASSOCIATI