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Membership Manager

Davidson Hospitality Group

Omaha, Nebraska

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JOB DETAILS
SKILLS
Alliance/Partner Management, Alliance/Partner Marketing, Billing, Communication Skills, Customer Experience, Customer Relationship Management (CRM), Detail Oriented, Ecosystems, Establish Priorities, Exceeded Sales Goal, Expense Tracking, Hospitality and Tourism, Hotel Industry, Loyalty Programs, Marketing, Marketing Strategy, Multitasking, Newsletter, Operational Expenditure (OPEX), Organizational Skills, Presentation/Verbal Skills, Restaurant, Sales, Team Player, Writing Skills
LOCATION
Omaha, Nebraska
POSTED
Today
Property Description

At The Cottonwood, we're more than just a boutique hotel - we're a proud team of passionate people who care deeply about what we do, how we do it, and the impact we make in our community. Located in Omaha's vibrant Blackstone District, where history continues to come to life, our hotel stands as a modern icon with a deep-rooted legacy. Once the historic Blackstone Hotel, The Cottonwood has become a local gem, blending timeless elegance with contemporary style. Known for its stylish charm, state-of-the-art amenities, and a level of service that continually raises the bar in the hospitality industry, our hotel stands as a tribute to the past, refreshed for a new era.

Joining our team means stepping into an environment where creativity is celebrated, ideas are welcomed, and every role plays a key part in creating unforgettable guest experiences. Whether you're welcoming guests at the front desk, crafting cocktails in our bar, or supporting behind the scenes, your work matters - and it's appreciated. We're proud of who we are: a team that works hard, supports one another, and genuinely loves what we do. We believe hospitality should feel personal, and that starts with how we treat each other. Here, you'll find a collaborative, uplifting culture where you're encouraged to grow, shine, and make a difference.

If you're looking for more than just a job - if you want to be part of a place that feels like home, where your talents are valued, and your passion has a purpose - then we'd love to meet you. Come join us at The Kimpton Cottonwood Hotel and be part of a team that's redefining hospitality in Omaha - one guest, one moment, and one great team member at a time."

Overview

The Kimpton Cottonwood Hotel is seeking a dynamic and guest-focused Membership Manager to lead the growth, engagement, and retention of our membership program. This role is ideal for a relationship-driven professional who thrives on delivering exceptional experiences and building lasting guest loyalty.

Responsibilities:

  • Strategy & Enrollment: Design and implement market strategies to drive new sign-ups and retain existing members. Enrollment growth will be measured monthly.

  • Data Analysis: Monitor key performance indicators (KPIs) such as enrollment rates, member stay frequency, and total spend per member per month.

  • Operational Integration: Train front-of-house staff (Front Desk, Concierge, Food & Beverage) on program benefits to ensure seamless on-property recognition and elite benefit delivery.
  • Member Experience & Community: Act as the face of the club, fostering a welcoming environment and maintaining high visibility. You are responsible for ensuring members feel a sense of belonging and exclusivity.

  • Financial and CRM Oversight: Manage member dues, initiation fees, and operational expenses to ensure the club's long-term financial health. Responsible for management of the CRM and handling monthly member billing.
  • Partnership Management: Curate and maintain relationships with third-party partners (local attractions, restaurants, and/or retailers) to add value to the membership ecosystem.
  • Event Programming & Activations: Develop and execute monthly activations in coordination with various departments (Marketing, Banquets, Culinary).
  • Communication: Responsible for creating and delivering digital monthly newsletter.
  • Concierge Services: Provide luxury level concierge services by assisting members with dining and room reservations.

Qualifications

Qualifications:
    • 2-4 years of experience in hospitality, sales, or membership programs
    • Proven ability to meet or exceed sales goals
    • Highly organized with attention to detail
    • Passion for guest service and high level experiences preferred
    • Experience in high-end hospitality, boutique hotels, or private clubs
    • Communication: strong communication skills verbal and written
    • Experience with CRM and/or billing management systems
    • Soft Skills: high emotional intelligence, comfortable speaking to executives, and an outgoing personality.
    • Ability to prioritize and multi-tasking

About the Company

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Davidson Hospitality Group