Membership Engagement Specialist

Job Title: Member Engagement Specialist

Industry: Nonprofit / Professional Association

Location: Alexandria, VA (Hybrid)

Assignment Type: Contract through September 30, 2025 (potential to extend)

Pay: $31 – $36 per/hour depending on experience

Work Schedule: Monday–Friday, 8:30am–4:30pm (37.5 hours/week)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a mission-driven nonprofit professional membership organization to hire a Member Engagement Specialist. This organization serves healthcare professionals with a commitment to advancing patient care and supporting its members through education, collaboration, and innovation.

Job Description:

The Member Engagement Specialist will play a key role in driving community participation and volunteer engagement within an online member platform. This position supports initiatives designed to strengthen professional networks, improve member value, and foster a welcoming digital space for collaboration.

Key Responsibilities:

• Serve as the main point of contact for the organization’s online member community platform, ensuring an active, informative, and supportive environment.
• Design and implement community engagement strategies to increase user activity, drive discussions, and elevate content sharing.
• Partner with internal staff and volunteer leaders to create meaningful online interactions and support peer-led community initiatives.
• Recruit and train volunteer ambassadors to promote engagement and uphold community standards.
• Monitor and report on platform activity, pulling key metrics and providing regular insights to internal teams.
• Provide support for member-facing communications, collaborating closely with marketing and membership departments.
• Assist with administrative tasks tied to member services and volunteer coordination.

Qualifications:

• Bachelor’s degree in Communications, Marketing, Business Management, or equivalent experience preferred.
• 5–8 years of relevant experience in membership services or online community management, ideally within a nonprofit or association setting.
• Strong familiarity with online community platforms (Higher Logic or similar), and experience handling moderation, escalations, and reporting.
• Proficiency in Microsoft Office Suite; experience with Salesforce CRM is a plus.
• Excellent interpersonal, written, and verbal communication skills.
• Highly organized, proactive, and capable of managing multiple priorities in a fast-paced environment.

Additional Details:

• This is a hybrid position. The selected candidate must be available to report onsite at the organization’s headquarters in Alexandria, VA for onboarding and occasional meetings.
  • Week 1: 3–4 days onsite
  • Week 2: 2–3 days onsite
  • Week 3 and beyond: Primarily remote, with occasional in-person meetings
• Criminal background check required upon offer.
• Not eligible for overtime without prior supervisor approval.

Perks:

• Work for a mission-driven organization that makes a real impact in healthcare and research
• Gain exposure to volunteer and stakeholder engagement strategy
• High-visibility role within a respected membership department
• Opportunity to contribute to meaningful programs and initiatives

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.