Membership Clerk

Job Title: Membership Clerk

Department: Program

Site: Branch Location

Report To: Site Director

Direct Reports: N/A

Salary: $19/hr.

FLSA: (X)Part-time             (X)Non-exempt

PRIMARY FUNCTION

Under the direct supervision of the Site Director, the Membership Clerk is primarily responsible for ensuring that all Boys & Girls Club of San Marcos members and guests adhere to registration protocols daily. The Membership Clerk is also responsible for maintaining a well-organized front counter and reception area along with maintaining and updating membership records and ensuring accurate and timely collection of membership dues and other fees.

FRONT DESK OPERATIONS

• Answer phone promptly and direct calls or take messages as needed.

• Provide accurate, appropriate, and immediate responses to everyone who enters and calls the front counter, ensuring guest satisfaction.

• Maintain knowledge of and provide detailed descriptions of Club services, programs, facility features and hours of operations.

• Issue and collect membership forms, collect membership dues, and issue membership cards. Maintain current membership records for all members.

• Effectively use and work in the MyClubHub (MCH) – Membership Tracking System to enter new memberships; enter program attendance daily; run reports.

• Facilitate member sign in/out: Ensure that every member who is attending the program is being scanned in upon arrival and signed out upon departure using their membership card.

• Perform accounting activities including handling, changing, receipting, and counting of all forms of currency.

• Able to be productive without constant direct supervision and remain at assigned post for extended periods.

• Implement and enforce all Club rules and policies with members, staff, and guests.

• Dress in appropriate attire/uniform at all times.

ADMINISTRATIVE

• Demonstrate responsibility with work schedule, meetings, and trainings; participate in special programs and/or events.

• Ensure all office equipment is in proper working order.

• Ensure a team-based work environment by communicating effectively and positively with Site Directors, Site Coordinators, Youth Development Professionals and Volunteers.

• Maintain staff and member confidentiality; make recommendations regarding members’ needs, program ideas, and facility needs.

• Assist Site Director with responsibilities as needed.

• Perform miscellaneous tasks requested by supervisor and other duties as assigned.

COMMUNICATION

• Must be able to inform important and relevant information in Staff Meetings and to members, parents, co-workers, Program Coordinator, Site Director, and other Boys & Girls Club affiliates.

• Must be able to listen to co-workers, parents, youth members and community and other Boys & Girls Club affiliates.

• Must be able to present important and relevant information and/or presentations through program facilitation, staff meetings or training, and/or other Boys & Girls Club events.

• Must be able to write and compose clear, concise, accurate written documentation and data reports.

• Bilingual (Spanish) skills may be used frequently and are highly valuable.

SUPERVISION & SAFETY

• Greet and identify all individuals who enter the building.

• Provide supervision to youth members as needed.

• Ensure all membership documents are accessible during a Club evacuation.

• Retrieve membership documents in an emergency.

• Provide sound and reasonable discipline of youth members at necessary times through written documentation (i.e., write-up), parent phone call.

• Practice and maintain awareness of safe practices like Crisis Management, Emergency Preparedness, CPR and First Aid, etc.

• Maintain a clean, safe, and orderly workspace at all times.

• Able to identify and react safely to potential hazards, emergency situations, and crisis situations.

QUALIFICATIONS

Skills/Knowledge

• Must be at least 18 years of age and have valid identification.

• Knowledge of basic youth development, the Boys & Girls Club movement, or similar concepts.

• Ability to organize, supervise, and discipline youth members safely.

Education

• High School Diploma or GED required.

• Work experience with a Boys & Girls Club or other youth serving organization.

Other:

• Physical Requirements/Work Environment

• Maintain a high energy level.
• Be comfortable performing multi-faceted projects in conjunction with day-to-day activities.
• Speak clearly and hear normal conversations as well as out of the ordinary noises.
• Sit or stand for four plus hours per day.
• Stoop, bend, climb, and walk frequently.
• Lift up to 40 pounds
• Pass TB Test and background check
• Membership Clerks and their desks are outside 80% - 100% of the time. The heat, cold, and rain are possibilities depending on the weather conditions.

Disclaimer

• The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or objectives required of employees assigned to this job. Employer or employee may terminate the employment relationship at any time with or without cause.
• Please note that during the summer it is possible (not guaranteed) that you would take on the duties & responsibilities of a Youth Development Professional, if there is not enough need for membership clerks in the summer. If the change does it occur, you would transition back to the Membership Clerk role in the following school year. The employee's pay rate would remain unchanged during the summer if this temporary change does occur.