Accounting, Administrative Skills, Analysis Skills, Billing, Communication Skills, Customer Support/Service, Data Collection, Detail Oriented, Establish Priorities, Flexible Spending Accounts, General Ledger Accounting, Government, High School Diploma, Interpersonal Skills, Inventory Management, Loans, Mail Processing, Organizational Skills, Prepare Correspondence, Presentation/Verbal Skills, Problem Solving Skills, Retirement Planning, Team Player, Time Management
Overview
Compensation: $18.00 - $24.00 hourly based on experience and credentials
Location Type: Onsite
Position Type: Full Time
Schedule: Monday through Friday 8:00 AM - 5:00 PM
The Member Solutions Clerk is a valued member of the Member Solutions Department. This role provides departmental support through a variety of clerical functions. An ideal candidate has strong communication skills with keen attention to detail.
Responsibilities
- Distribute incoming daily mail to the Member Solutions Department personnel
- Process the department's certified and return mail
- Forward incoming loan payments to the appropriate department
- Assist with member calls or emails by directing them to the appropriate personnel
- Prepare routine correspondence for member solutions accounts
- Utilize information obtained from credit reporting, skip tracing services, and software to recover collateral or funds
- Record and post payments received to members' accounts or General Ledger
- Perform rights of offset on depository accounts and within guidelines, apply funds to delinquent or charged-off loans
- Document account activity in the Member Solutions software
- Track deadlines for re-recording of judgments
- Send requests for re-recording and fees to appropriate courts
- Compile data to prepare daily, weekly, and monthly reports
- Review and approve invoices for the Member Solutions Department
- Maintain administrative work area to ensure an organized environment
- Maintain inventory of office supplies, forms, and documents
- Act as a backup to Liquidation Administrative Associate and assist duties during times of heavy workload
- Attend educational events to increase professional knowledge and remain current with compliance guidelines
Qualifications
- High school diploma or equivalent
- 1+ years of clerical experience
- Collections experience preferred
- Basic accounting skills to post payments to General Ledger and members' accounts
- Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
- Accurate, detail-oriented, and organized with task management
- Ability to analyze and resolve routine problems or situations
- Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
- Ability to work independently and in a team-oriented environment
Skills
Benefits
- Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
- Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
- Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
- Community Involvement: Paid Volunteer Hours
- Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/
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Suncoast Schools Federal Credit Union