Communication Skills, Corporate Policies, Customer Experience, Customer Support/Service, Dental Insurance, Detail Oriented, Health Insurance, Healthcare Management, High School Diploma, Interpersonal Skills, Microsoft Office, Multitasking, Problem Solving Skills, Record Keeping, Savings Bank, Service Delivery, Team Player, Training/Teaching, Vision Plan
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Wellness resources
- Company parties
- Employee discounts
- Paid time off
- Parental leave
- Savings bank
- Training & development
About the Role:
Join MedPOINT Management as a Member Services Representative in Sherman Oaks, CA, where you will play a vital role in ensuring our members receive exceptional service. Be part of a dynamic team that is dedicated to enhancing the health and wellness of our community.
Responsibilities:
- Provide outstanding support to members through phone, email, and in-person interactions.
- Assist members with inquiries regarding services, benefits, and claims.
- Resolve member issues promptly and efficiently, ensuring satisfaction.
- Maintain accurate records of member interactions and transactions.
- Collaborate with team members to improve service delivery and member experience.
- Stay updated on company policies and procedures to provide accurate information.
- Participate in training sessions to enhance skills and knowledge.
Requirements:
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency in Microsoft Office Suite and customer management software.
- Detail-oriented with excellent problem-solving abilities.
- Positive attitude and a passion for helping others.
About Us:
MedPOINT Management has been a trusted leader in healthcare management for over a decade. Our commitment to quality care and member satisfaction has made us a preferred choice for many, and our employees value the supportive and collaborative work environment we foster.
Flexible work from home options available.
Compensation: $19.00 - $21.00 per hour
A
ADP
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
10,000 employees or more
Management Consulting Services
https://jobs.adp.com/life-at-adp/