Member Services Representative (Call Center)

We are seeking a full-time, in-office Member Services Representative to provide high-quality support to our members. This role involves managing inbound and outbound phone calls, addressing member questions and concerns, and maintaining accurate records. The ideal candidate is detail-oriented, has excellent communication skills, and is experienced in delivering outstanding customer service in a call center or similar environment.

Key Responsibilities:

• Handle incoming and outgoing calls to assist members with inquiries and service needs
• Resolve member issues promptly and professionally while ensuring member satisfaction 
• Maintain accurate records by updating member information in internal systems
• Identify member needs and provide appropriate solutions
• Work collaboratively with team members to improve service and processes
• Use multilingual skills, if applicable, to support a diverse member base

Qualifications:

• Previous call center experience preferred
• Strong verbal and written communication skills
• Proficiency with basic computer tasks and data entry
• Experience with outbound calling is a plus
• Ability to work independently and as part of a team

Work Schedule:

• Full-time, in-office position
• Monday through Friday
• 8-hour shifts (start time may vary)
• No weekends or holidays