Communication Skills, Corporate Policies, Customer Experience, Customer Service Operations, Customer Support/Service, Secondary School, Telephone Skills, Training/Teaching
LOCATION
Amarillo, TX
POSTED
Today
Member & Guest Experience Greet all members and guests in a friendly, professional, and welcoming manner. Ensure members and guests feel valued and appreciated upon arrival and departure. Check in members and guests accurately and efficiently in accordance with company policies and procedures. Communicate club events, promotions, and important announcements to members and guests. Maintain a positive atmosphere that enhances the overall member experience. Address member inquiries, concerns, and requests promptly, or escalate them to management when appropriate. Demonstrate professionalism, courtesy, and exceptional customer service in all interactions. Front Desk Operations Answer incoming phone calls in a courteous, knowledgeable, and professional manner. Facilitate member communications and account notifications through club management software. Process payments for club amenities and services in accordance with company procedures. Schedule member services, including tanning, hydro-ma...Member Services, Member Service, Representative, Customer Service, Operations, High School, Instructor