Job Title: Afternoon Member Services Representative
Location: Tuscaloosa (Skyland)
Department: Member Services / Front Desk
Reports To: Club Manager / Assistant Manager
Shift: Afternoon (1pm-9pm or 2pm-10pm)
Position Summary:
Planet Fitness is seeking a reliable and enthusiastic Afternoon Member Services Representative to join our team. This role is vital to delivering an exceptional member experience and supporting club operations during peak afternoon hours. The ideal candidate will be detail-oriented, friendly, and motivated to maintain a clean, safe, and welcoming environment.
Key Responsibilities:
- Run and review morning reports to stay informed on club operations and performance metrics.
- Greet and check in members accurately and courteously, providing excellent customer service at all times.
- Clean and sanitize all areas of the club, including fitness equipment, locker rooms, and front desk spaces, following company standards.
- Learn and utilize the Ignite by DataTrak system for member management, reporting, and club operations.
- Lift, move, and organize fitness equipment as needed for cleaning, maintenance, or safety.
- Monitor and help maintain club equipment, ensuring everything is in working order and reporting any issues to management.
- Assist with training as needed and stay up to date on club policies, procedures, and promotions.
- Uphold the Judgement Free Zone® atmosphere by treating all members and teammates with respect and positivity.
Qualifications:
- High school diploma or equivalent preferred
- Previous customer service experience is a plus
- Basic computer skills and willingness to learn internal systems (Ignite by DataTrak)
- Ability to lift up to 75 lbs and perform physically active tasks throughout the shift
- Strong attention to detail, reliability, and punctuality
- Professional, positive attitude and communication skills
- Ability to work independently and as part of a team
What We Offer:
- Free Black Card Membership
- A supportive, team-oriented environment
- Ongoing training and career advancement opportunities
Planet Fitness is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.