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Member Services Representative, AACU Mortgage Servicing

Axelon Services Corporation

Fort Worth, TX

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JOB DETAILS
SKILLS
Bank Secrecy Act, Banking Services, Communication Skills, Credit Union, Cross-Functional, Detail Oriented, Establish Priorities, High School Diploma, Insurance, Interpersonal Skills, Legal Documents, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Mortgage, Mortgage Regulations, Mortgage Servicing, Multitasking, Organizational Skills, Property Tax, Regulations, Regulatory Compliance, Time Management
LOCATION
Fort Worth, TX
POSTED
3 days ago
Member Services Representative, AACU Mortgage Processing
3+ Months Contract
Fort Worth, TX
Onsite


Job Purpose:

Responsible for providing cross functional support in the Mortgage Servicing department at *** Credit Union.

Principal Duties and Responsibilities:

Set-up new loans in the FICS servicing system
Handle property tax/insurance policy issues and provide service to members questions regarding their property tax or insurance policy
Track and log legal documents related to mortgage processing
Prepare and image documents for record retention
Provide requested payoffs to members, loan officers, and other lenders
Review account information with members and requests corrections as necessary
Process legal documents when mortgage is paid in full
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications:

High school diploma or GED
Previous customer/member service experience

Preferred Qualifications:

College degree in relevant field or equivalent relevant industry experience.
Previous experience handling mortgages.
Previous banking or Credit Union experience.
Experience with Episys.

Knowledge, Skills & Abilities:

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to demonstrate strong organizational and multi-tasking skills and capacity for attention to detail..
Ability to effectively work with people of varying backgrounds and levels and securing inter- and intra-departmental and external cooperation.
Ability to demonstrate above average interpersonal and communications skills & professional demeanor.
Ability to effectively prioritize work and meet deadlines under high volume pressure.
Ability to effectively communicate with all levels both verbally and written.
Ability to maintain satisfactory performance and attendance.
Ability to pass applicable *** and Credit Union pre-hire compliance checks.

About the Company

A

Axelon Services Corporation