Location: Kohler, WI
Opportunity
The Riverbend Billing Coordinator oversees the confidential management of all member billing activities. This role serves as a liaison between Member Services, Accounting, and Club Operations, ensuring billing accuracy and seamless financial experience for members while supporting the General Manager with administrative and payroll-related functions.
Specific Responsibilities
Member Billing & Account Management
Prepare, review, and process member invoices, including monthly statements, initiation fees, dues, assessments, and usage-based charges.
Ensure accurate posting of charges related to dining, lodging, events, retail, and other club services.
Monitor member accounts for discrepancies, credits, adjustments, and unapplied payments; research and resolve issues promptly.
Maintain accurate and up-to-date member account records in the club management and accounting systems.
Ensure accurate setup and closure of member accounts across all Kohler platforms.
Assist with daily, monthly, and period-end reconciliations related to member activity and revenue.
Support internal and external audits by providing documentation, reports, and detailed account research.
Partner with Accounting, Food & Beverage, Events, Reservations, and Club Operations to ensure prompt charge capture and billing accuracy.
Member Communication & Service
Serve as a primary point of contact for members about billing inquiries, statements, and payment questions.
Communicate financial information with professionalism, discretion, and a service-oriented mindset.
Coordinate with General Manager & Sales Executive to ensure billing aligns with membership agreements and Club policies.
Administrative & Executive Support
Manage purchase orders (POs) monthly and identify any that have expired or require renewal.
Process and pay invoices accurately, following internal controls and approval procedures.
Meet regularly with the General Manager to review payroll items, weekly priorities, and administrative tasks requiring follow-up.
Track deadlines and ensure prompt completion of administrative and finance-related action items
Reporting & Confidentiality
Prepare billing, revenue, and administrative reports for leadership as requested.
Monitor outstanding balances and support collection efforts in a professional, member-centric manner.
Maintain strict confidentiality of member financial data and Club records at all times.
Professional Standards
Uphold the Clubs service philosophy, professionalism, and discretion in all interactions.
Demonstrate accuracy, accountability, and sound judgment in financial and administrative responsibilities.
Maintain strong organization skills and diligence while managing multiple priorities and deadlines.
Work Environment / Schedule
This is a five day a week, onsite position.
Position is primarily Monday Friday, with typically one Saturday per month, or as needed, to ensure business needs are meet.
Professional attire needed and provided by Riverbend.
This is a Full-Time position working weekdays and weekends. Shifts vary between 8am-11pm.
Gracious living is marked by qualities of charm, good taste and generosity of spirit. It is further characterized by self-fulfillment and the enhancement of nature. Our mission is to improve your sense of gracious living in every experience you have with a KOHLER® product or service.