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Member Services Concierge

Concert Golf Partners

Lake Mary, Florida

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JOB DETAILS
SALARY
$20–$22
SKILLS
Analysis Skills, Best Practices, Call Centers, Call Handling Time, Communication Skills, Computer Skills, Computer Systems, Continuous Improvement, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Establish Priorities, Identify Issues, Industry/Trade Analysis, Marketing, Microsoft Office, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Record Keeping, Sales Operations, Service Delivery, Time Management, Writing Skills
LOCATION
Lake Mary, Florida
POSTED
8 days ago
Concert Golf Partners has a dedicated customer service facility designed to enhance our member experience through efficient and effective communication.

A Member Services Concierge position involves providing high-quality customer service and support to our members over the phone or email. The Call Center Concierge will serve as a primary point of contact for customers seeking assistance. This role requires exceptional communication skills, a customer-centric attitude, and the ability to manage a wide range of inquiries efficiently. The ideal candidate will possess problem-solving skills and a thorough understanding of the services offered by the company.

Key Responsibilities:
  • Customer Support: Provide exceptional phone and email support to members and/or potential members.
  • Service Coordination: Assist members in making tee time reservations or coordinating basic services as needed to support our members.
  • Information Management: Maintain comprehensive knowledge of company services, policies, and promotions to provide accurate information to customers.
  • Issue Resolution: Troubleshoot member issues effectively and follow up to ensure satisfactory resolution, escalating complex issues when necessary.
  • Data Entry: Accurately record member interactions and transactions in the system to maintain up-to-date records.
  • Feedback Collection: Gather member feedback and suggestions to improve service quality and customer satisfaction.
  • Collaboration: Work closely with other departments (e.g., sales, operations, and marketing) to ensure customer needs are met and service delivery is seamless.
  • Performance Metrics: Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and response times.
  • Continuous Improvement: Stay current on industry trends, best practices, and company updates to provide the highest level of service.

Qualifications:
  • Education: High school diploma or equivalent; Associate's or Bachelor’s degree preferred.
  • Experience: Previous experience in a call center, customer service, or hospitality/country club role is a plus.
  • Communication Skills: Excellent verbal and written communication skills, with a focus on active listening.
  • Technical Skills: Proficiency in using computer systems and basic office applications (e.g., Microsoft Office).
  • Problem-Solving Skills: Strong analytical skills with the ability to resolve issues effectively and efficiently.
  • Time Management: Ability to manage time effectively, prioritize tasks, and work in a fast-paced environment.
  • Flexibility: Willingness to work various shifts, including evenings and/or weekends as needed.

We are committed to maintaining the highest standards of service.

About the Company

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Concert Golf Partners