Call Centers, Communication Skills, Consumer Loans, Credit Union, Customer Experience, Customer Support/Service, Detail Oriented, Financial Systems, High School Diploma, Loan Payoffs, Mail Processing, Maintain Compliance, Maintenance Services, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Recycling, Relationship Management, Resolve Customer Issues, Sales Management, Service Delivery, Team Player, Transaction Processing/Management, Writing Skills
LOCATION
Omaha, NE
POSTED
30+ days ago
Member Service Representative (Part-Time)
Location: Omaha, NE (On-site) Status: Part-Time, Non-Exempt
Position Summary
Union Pacific Streamliner Federal Credit Union (UPSFCU) is seeking an energetic, service-driven Member Service Representative to deliver exceptional experience across branch, digital, and call center channels. This role supports member transactions, manages inbound and outbound communications, and builds lasting relationships by identifying and meeting members’ financial needs for Union Pacific Railroad employees and their families nationwide.
Key Responsibilities
Deliver efficient, accurate service through ITMs (Interactive Teller Machines) and Hyosung BlueVerse software platform
Process cash transactions using teller cash recycler technology and print checks as required
Provide high-quality support for inbound calls, resolving member inquiries and service requests
Conduct outbound calls for follow-up, outreach, and relationship-building initiatives
Respond to member needs across multiple channels, including phone, email, text, member relationship management software, and in person
Open new accounts, certificates, and assist with consumer loan applications
Process mail transactions, loan payoffs, and account servicing requests
Educate members on products and services and identify solutions to meet their financial needs
Resolve account questions and issues to full completion with accuracy and professionalism
Maintain compliance with all credit union policies, procedures, and confidentiality standards
Qualifications
High school diploma or GED required
Customer service, call center, and/or cash handling experience preferred
Strong verbal and written communication skills with a professional phone presence
Ability to multitask across multiple service channels in a fast-paced environment
Detail-oriented with strong problem-solving and organizational skills
Comfortable using technology and learning financial systems
Schedule & Work Environment
Scheduled in 5-hour shifts during weekday business hours (9:00 AM – 6:00 PM)
No evenings or weekends
On-site position located in downtown Omaha (not hybrid)
Compensation & Benefits
Competitive hourly pay with opportunities for career growth and advancement
Fourteen (14) paid holidays plus accrued Paid Time Off (PTO)
Paid downtown parking
What We’re Looking For
A collaborative team player committed to delivering outstanding member service
A proactive self-starter who thrives in both inbound service and outbound outreach
A relationship builder who takes pride in creating positive, meaningful member experiences