Member Service Representative - Danbury Branch

Waterbury Teachers Federal Credit Union

Danbury, CT

Member Service Representative

Are you a creative thinker, motivated problem solver and a team player who is looking for an opportunity to pursue your interests and influence your own career development? If you enjoy working for a smaller company while having the ability to positively affect an entire organization, then Waterbury CT Teachers FCU is the place for you!

Waterbury CT Teachers Federal Credit Union (WCTFCU) offers an excellent work life balance along with competitive pay and generous company incentives for all employees, paid time off that includes personal, vacation and sick time as well as holiday pay; a 401(k) plan with a 6% match, health, dental and vision insurance, career development training and more.

Member Service Representatives are responsible for helping members with financial transactions such as: assisting members with questions and or problems with their account, opening and closing accounts, processing member transactions and providing general information to members on Credit Union products and services. Assist Branch Manager and Assistant Branch Manager as needed. This position includes extensive person to person and telephone contact and requires excellent verbal and written communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Receive and process new member accounts. Make necessary changes to accounts such as: name, address and etc.
2. Assist members with account transactions including transfers, certificates and IRA accounts. Establish EFT transactions and setup payroll deduction requests.
3. Provide basic information on Credit Union services or policy, such as: eligibility for membership, types of accounts, location, office hours, current dividend rates etc.
4. Provide members with account status such as: balances and loan payoff amounts. Process member withdrawal requests.
5. Verify and prepare cash and check deposits.
6. Assist members with account discrepancies and problems. Answer questions regarding statements and make corrections and/or process refunds with approval. Assist members with questions and inquires about specific ATM/Check Card transactions. Research problems and resolve problems with denials or chargebacks under scope of supervision.
7. Mail checks and receipts to members as indicated by policy and procedure.
8. Process and post daily loan payments and share deposits from members, mail and night depository.
9. Order and process Debit cards and perform all maintenance for these card accounts within FiServ system.
10. Verify and post deposits from ATM machines ensuring accuracy. Assist in the daily balancing of the ATM.
11. Balance teller drawer at end of day.
12. Maintain a professional and courteous attitude with all people, including fellow employees, members, management staff, board members and outside vendors.
13. Maintain strict adherence to established security and robbery procedures.

Salary Range - $37,500 to $50,000

Thank you for your interest in employment opportunities with Waterbury CT Teachers Federal Credit Union. Please note that due to the volume of resumes received, only candidates selected for an interview will be contacted.

WCTFCU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.