Join the DFCU Financial team today and discover the benefits, rewards, and development opportunities from one of the largest and best-managed credit unions in the country.
Do you enjoy helping others and thrive in a fast-paced team-driven environment? As a Member Service Agent in our Member Service Center, youll be the voice of our credit union-delivering friendly, knowledgeable support through phone and digital channels. Youll assist members with their financial needs, provide product recommendations, and help resolve issues with empathy and efficiency. Whether full-time or part-time, this is your opportunity to build relationships, meet goals, and make a difference-all while working in a dynamic call center environment. If youre enthusiastic about service and ready to grow your career, we want to hear from you.
This position starts at $21.00 per hour. You must be able to attend 8-10 weeks of paid training in Dearborn, Monday-Friday, from 9am-5pm. And have the availability to work a rotational Saturday once training is completed.
The Opportunity
Our Member Service Center is looking for both part-time and full-time Member Service Agents to join their team.
What Youll Do
• Provide superior, friendly phone service in an inbound call center to enhance the relationship with existing and potential members. • Work in a fast-paced, high-volume, dynamic learning environment. • Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU Pay, debit, credit cards, and ATM. • Acquire and maintain a high level of product and service knowledge in order to provide efficient service and to mitigate fraud or loss to the credit union. • Communicate and proactively offer additional products and services to members. • Meet monthly sales goals. • Provide solutions based on accurate service, including inquiries, financial transactions, loss mitigation. • Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic. • Maintain quality standards in all aspects of work. • Comply with all credit union policies and procedures, including security. • Identify processing errors and bring them to the attention of management. • Perform end-of-day transaction review and/or balancing.
What Youll Need
• High school diploma or equivalent. • Ability to work in a fast-paced, high-volume, dynamic environment. • Previous customer service and sales experience preferred. • Articulate phone skills, including excellent listening skills. • Strong computer and technology skills. • Basic math skills. • Proficient in Microsoft 365. • Demonstrated analytical and problem-solving skills. • Able to initiate and embrace change. • Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.
What We Offer
• Monthly cash incentives for meeting performance goals. • Employee bonus program. • Paid lunch time. • Employee referral payouts for recruiting your friends and family. • Paid time off. • Paid holidays (13 per year). • 401k plan match (dollar for dollar up to $4,400). • 401k additional employer contribution after one year (5%). • Tuition reimbursement. • Education assistance. • Medical, dental, and vision insurance (effective date of hire). • Health savings account (HSA). • Flexible spending accounts for medical and dependent care expenses. • Adoption assistance for qualified expenses (maximum $10,000 per child). • Wellness initiatives and reimbursements. • Pre-paid legal services plan. • Identity protection plan. • Accident supplemental plan. • Short- and long-term disability plans (paid for by company). • Company-provided basic life insurance of $50,000 plus supplemental for employee spouse and child. • Pet Insurance. • Free financial planning assistance. • Numerous fun employee events throughout the year. • Volunteer and community engagement opportunities. • Employee loan discounts (closed-end loans). • Service anniversary awards. • Employee discounts for company logo wear. • Recognition and awards for outstanding team and individual performance (branch and member service center employees). • Ongoing training opportunities. • Leadership development program. • Flexible scheduling for students.
Equal Opportunity Employer
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